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Call Center Customer Service Associate - Great Benefit!

TriCom Quest
Torrance, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Call center Customer Service Associate at International Airline company – Now Hiring!

Full-time and Part-time opportunity available. Paid Class room Training Provided, Japanese/ English Bilingual is a big plus. $16.00/hr./Great Benefit!

 

Shift Schedule:

Full-Time: 8hours/day, 5days/week including Weekends and Holidays;

                       Monday – Sunday: 5:00am – 6:00pm

Part-Time: 4hours/day, 5days/week including Weekends and Holidays;

                   Monday – Sunday: 5:00am – 9:00am or 2:00pm – 6:00pm

           

Requirements of the Call Center Customer Service Associate:

  • Bilingual in Japanese/English is a big plus
  • Airline, travel, related industry experience preferred but not required
  • Customer service experience, call center experience is a plus
  • Exceptional communication and customer service skills
  • Proficient in MS Office, and ability to learn new computer software
  • Ability to work independently in a fast-paced environment, while effectively managing multiple tasks
  • Good phone manner and problem solver
  • Detail oriented, organized, and strong with numbers

 

Responsibilities of the Call Center Customer Service Associate:

  • Offers highest level of customer service over the phone
  • Provides customers with information regarding flights, fares, destinations, special offers and other travel products
  • Provide timely resolution to customer inquiries, including any concerns, or issues to ensure customer satisfaction
  • Use in-house system to make new flight reservations or to modify existing reservations
  • Accurately obtain documents and confirm customer’s personal information for the books
  • Proactively explore and anticipate customer’s future needs
  • General administrative duties: preparing reports, filing, etc. as needed
  • Other related duties and administrative duties

 

Employment Type: Direct Hire

 

Airline, Aviation, Travel, Retail, Airfare, Ticketing, Call Center, Customer Service, Japanese Bilingual, Customer Support

Company Description
For over twenty years, TriCom Quest has been a leader in the employment consultant industry, providing staffing services for both employers and job seekers, at virtually every level - from entry to executive. Our service spans the United States, providing placements for a broad range of companies, including those headquartered in the Pacific Rim with satellite offices within the United States. Yet what makes us stand out from the employment "crowd" is our service. Whether you're hiring employees or in search of a job, TriCom Quest is committed to quality service, from the very first handshake to placement, and beyond.

TriCom Quest

For over twenty years, TriCom Quest has been a leader in the employment consultant industry, providing staffing services for both employers and job seekers, at virtually every level - from entry to executive. Our service spans the United States, providing placements for a broad range of companies, including those headquartered in the Pacific Rim with satellite offices within the United States. Yet what makes us stand out from the employment "crowd" is our service. Whether you're hiring employees or in search of a job, TriCom Quest is committed to quality service, from the very first handshake to placement, and beyond.

Address

Torrance, CA
USA

Industry

Business

Website

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