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Entry Level Technical Support - Medical Center

Tri-Starr Personnel San Antonio, TX

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Premier Medical Software client in Northwest San Antonio, seeking tech savvy candidates to join their growing technical support team. This role can entail a combination of outbound calls for product training appointments and an inbound technical support call center.

Training: Monday - Friday 11:00am-8:00pm

Schedule: Monday - Friday 11:00am-8:00pm

Responsibilities:

  • Create and maintain client relationships by listening and understanding each client's needs, to ensure best service provided
  • Ability to assist and navigate through various areas of trouble-shooting
  • Assist via inbound calls, emails, and live-chat with clients
  • Provide superior service and technical support while referencing trouble-shooting initiatives
  • Retain product update training and communicate that knowledge to customers
  • Provide a combination of telephone and remote desktop support
  • Perform follow-up outbound calls when first call resolution was not attained
  • Document all customer interaction and other information as required to provide a high level of customer satisfaction by providing precise and timely response to inquiries

Requirements:

  • Previous technical support, training support or customer service skills/experience
  • High School Diploma/GED
  • Basic computer skills
  • Must provide extraordinary customer service and strive to continue providing service to all clients
  • Must type 35+wpm
  • Must be able to communicate effectively verbally and within written correspondence
Company Description
Our mission is to change lives; both ours and the lives of the people we encounter. It is this commitment to changing lives that is the driving force behind everything we do in our work and our personal lives. We are motivated by our effectiveness in helping others, and we believe that successful relationships are built on trust.

Tri-Starr Personnel provides innovative and strategic staffing solutions by recruiting talented job seekers and connecting them with reputable employers in leading employment industries. Our core purpose is to assist employers and job seekers in reaching professional and personal goals while creating opportunities and fostering the growth of the individual.

The Tri-Starr Group is an equal opportunity employer. We are committed to recruiting, employing, training, promoting, and developing individuals without discrimination because of race, color, religion, gender status, sex, national origin, citizenship, disability, genetic information, veteran status, sexual orientation, age, or any other protected status.

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Tri-Starr Personnel

Our mission is to change lives; both ours and the lives of the people we encounter. It is this commitment to changing lives that is the driving force behind everything we do in our work and our personal lives. We are motivated by our effectiveness in helping others, and we believe that successful relationships are built on trust. Tri-Starr Personnel provides innovative and strategic staffing solutions by recruiting talented job seekers and connecting them with reputable employers in leading employment industries. Our core purpose is to assist employers and job seekers in reaching professional and personal goals while creating opportunities and fostering the growth of the individual. The Tri-Starr Group is an equal opportunity employer. We are committed to recruiting, employing, training, promoting, and developing individuals without discrimination because of race, color, religion, gender status, sex, national origin, citizenship, disability, genetic information, veteran status, sexual orientation, age, or any other protected status. U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

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Address

San Antonio, TX
78229 USA

Industry

Technology

Website

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