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IT Maintenance Technician Supervisor

Tri Star Energy Nashville, TN
  • Expired: over a month ago. Applications are no longer accepted.

We are looking for an IT Maintenance Technician Supervisor to join our innovative IT team in Nashville, TN.

Position Summary:

Support and maintain Point-Of-Sale (POS), back-office and network equipment at retail locations in a timely manner with the utmost respect toward employees and customers.

The ideal candidate will have demonstrated leadership skills with a clear goal of enabling the team to be successful. The desired candidate must possess excellent verbal and written communication skills, a valid driver’s license and a clean driving record.

Requirements:

  • Must obtain VeriFone VASC Commander/Topaz/Ruby2 Certification within 9 months
  • At least 2 years of direct management experience.
  • At least 5 years of experience working in the POS environment
  • At least 5 years of experience working in the IT environment preferred
  • Associates Degree in IT-related field preferred
  • Microsoft MC (P, SA, SE, ITP, TS, etc) certifications a plus
  • Good written and verbal communications skills
  • Valid driver’s license with a clean driving record

Responsibilities:

  • Responsible for management of other IT Maintenance Technicians in conjunction with maintenance and corrective action.
  • In conjunction with the Manager of Technical Support, responsible for decisions regarding hiring, evaluating, and coaching of the team.
  • Supervise and provide POS support/maintenance specializing in VeriFone Equipment (Commander, Ruby2, pin pads, etc)
  • Supervise and provide IT support/maintenance of back-office equipment (PC hardware and software, Laser Printer, Handheld Scanner, etc.) and network equipment (LAN and WAN)
  • Supervise and provide technical support/maintenance for third-party equipment (Veeder Root ATG, money order machines, etc) and fuel dispenser interfaces / fore-court controllers
  • Coordinate the organization and documentation of support processes for the purposes of training and knowledge sharing.
  • Developing improvement programs and implement checklists and technical standards for managing technology at each site, coordinating and tracking progress on the implementation.
  • Monitor for all unresolved tickets, follow-up with assigned personnel and communicate target dates to ensure customer expectations are properly managed
  • Partner with other IT Teams to develop solutions or mitigation strategies for recurring issues and problems.
  • Facilitate training of field technicians in the performance of duties, coaching and mentoring as needed.
  • Maintains a focus on continuous improvement and the customer experience, ensures a quality customer service experience and resolves customer concerns
  • Supervise and conduct technology purchasing for sites including POS, back-office, network and peripheral equipment.
  • Reacts productively to change
  • Maintain a clean and safe work environment

Tri Star Energy is a Nashville-based company which proudly owns and operates Twice Daily convenience stores, White Bison coffee shops, and a Commercial & Wholesale fuel division. Ranked as one of Nashville’s Top Workplaces by The Tennessean two years in a row (2018 & 2019) and voted #8 Top Private Company by the Nashville Business Journal in 2018, Tri Star Energy has built a strong reputation in Middle Tennessee for valuing our team members. Want to work for a strong, local, growing private company that’s run like a family business? If so, then we have an opportunity for you!

Tri Star Energy

Why Work Here?

Awesome CEO, Nashville's Top Rated Workplace 2 Years Running, Free beverages, Tuition Reimbursement

Tri Star Energy is locally owned and operated, meaning that our entire operation directly supports local jobs, local causes, and local culture. Our families have been a part of this community for generations, so we do our best to give back at every opportunity. Servant leadership, excellent benefits & clear career paths are key initiatives in creating a culture of employee value. We are committed to not only being a great partner for our customers & community but also an inclusive space to foster employee ambitions. Our strong commitment to servant leadership enables us to cultivate our employees' professional strengths & help every individual achieve their full potential. It’s all reflected in our vision statement: “We will be the Mid-South’s premier convenience retailer, providing a differentiated food and fuel experience that excites our guests and our team members by delivering top-tier performance every day, on every site, while leading in community support and involvement.” Drug Free Environment-EOE

Address

1740 Ed Temple Blvd
Nashville, TN
USA