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Service Director

Tri-Lift,Inc. East Haven, CT
  • Posted: over a month ago
  • Full-Time
  • Benefits: Medical, Life Insurance, 401k, Dental

We are looking for a proven leader that can take responsibility for the service department in our entire footprint.

Multi generation family Owned Business

Tri-Lift Inc. is an award winning full service material handling dealership representing world class brands such as CAT, Mitsubishi, and Jungheinrich since 1968. The dealership provides material handling products, support, and services to distribution, manufacturing, construction and commercial companies throughout the Connecticut, Albany/upstate New York and Long Island markets.

Corporate Vision: Tri-Lift will continue to be the leader in providing innovative products and extraordinary services. Our team’s extensive experience and world class vendors are dedicated to building long-term relationships with our customers based on honesty, value, and a mutual respect. Tri-Lift was created with the understanding that our customer’s success will go hand in hand with our success

We are looking for motivated, intelligent, driven responsible individuals that want to represent the region’s leading provider of material handling products and services. Reporting to the General Manager you will be a manger, growing our business, building the relationships, and increasing our profits. You must be motivated by the challenge to exceed goals and to grow our service team.

o Experience.

Technical background and experience.

Management experience.

Ability to read and understand financial statements.

Proven track record of success.

Successful track record of working with and leading a team.

Willing to put in the time and effort to accomplish the job

Responsible for increasing both revenue and profit as well as forecasting.

o Core competences.

Explaining situations clearly: Provides clients and team members with the information they need to make informed choices about repairs.

Dealing with conflict: Defuses conflict effectively without giving in or backing down; uses conflict as an opportunity to solve problems.

Interpersonal savvy: Displays a high degree of tact and diplomacy; builds good rapport with clients; can explain the causes of mechanical failures in a way that is informative but not accusatory.

Active listening: Pays careful attention to the client’s problem and asks appropriate clarifying questions; lets the client or operator explain him/herself completely; can restate a conversation accurately.

Demonstrates empathy: Understands the client’s problems and concerns and displays a motivation to be helpful.

Level-headedness: Keeps cool under pressure; maintains an even temper when the client seems to be upset.

Honest and trustworthy: Builds a reputation as a person who is consistent and direct while still seeking to be helpful.

Displays insight and intelligence: Shows superior ability to identify solutions where others cannot; thinks technically but can also translate thoughts into plain language for others.

Dealing with uncertain situations: Appears to be comfortable making decisions where the “right answer” is not apparent; is willing to make the call and deal with the consequences.

Innovative thinker: Comes up with new ideas; generates alternatives when the usual methods don’t work; solves new or unusual problems effectively.

Decisiveness: Can make a reasonably good decision quickly; quick, confident decision maker; not prone to over-thinking or making decisions timidly.

Prudent decision making: Thinks through decisions carefully, ensuring that important information is gathered before making a decision; takes his/her time to make sure that the decision is correct.

Adaptable and flexible: Likes working on new problems; can apply equipment knowledge and mechanical skills to unusual or novel situations.

Improving work processes: Can simplify complex processes to get things done more efficiently.

Develops technical knowledge: Possesses and maintains knowledge of the equipment with which s/he will be working; learns new things quickly and can apply the knowledge on the job.

Documenting actions and results: Writes reports of actions taken in a clear, concise way that the client and the office understand easily.

Multitasking: Can stay focused on several activities at the same time and switch between tasks quickly.


Why Work Here?

Excellent Pay and Benefit Package with Company Paid Dental , Life & Short Term Disability

Tri-Lift, Inc. has been in business for over 50 years. We are four locations strong with the most talented employees and have received the Prestigious Dealer of Excellence Award from Caterpillar for 8 years. We represent Caterpillar, Mitsubishi, Jungheinrich, Linde, Big Joe and several other Industrial Truck OEM's.


180 main street annex New Haven, CT 06512
East Haven, CT


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