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SERVICE DESK TECHNICIAN

Tri-Force Consulting Services, Inc.
Washington, DC
  • Expired: September 27, 2022. Applications are no longer accepted.
Title: SERVICE DESK TECHNICIAN

Location: Washington, DC 20005

Job Description:
•Provide advance phone/email/walkup support to internal and external users.
•Assist users in connecting to the network remotely.
•Conduct IT training and orientation for new hires.
•Create Active Directory accounts for new users and contractors.
•Troubleshoot advance network issues.
•Help develop procedures regarding desktop support.
•Review Service Desk level 1 escalations for compliance prior to escalation.
•Install and support desktop software applications.
•Preform laptop and desktop installations
•Grant permissions to internally created applications

Required Skills:
•Advanced computer expertise 6+ years
•Microsoft Office Application Suite 6+ years
•Microsoft Windows 7/8 Experience
•OSX\iOS\Android Experience

Desired Skills:
•Customer service experience.
•Experience installing Windows and Building/Repairing PC's.
•Imaging PC's and preparing them for end users on a Windows domain.
•End user support 4+ years
•Networking Technologies 4 years
•Ticketing Systems 3+ years
•Remote PC Management 2+ years
•Audio Visual Systems Support 2+ years

SPECIAL SKILLS:
•Advanced computer skills and application software understanding.
•Ability to use ticketing system, Ghost and remote tools.
•Ability to lift equipment up to 50 lbs.
•Preparing and delivering information in a concise and professionally written format
•Preparing and presenting information to staff in a formal and informal setting.
•Working in teams
•Developing and/or creating new more effective procedures or approaches to Service Desk issues.
•Analyzing and developing solutions to problems

Universal Service Administrative Co. | Information Technology Staff Augmentation | Request for Proposals (RFP)

Attachment 2 Page 42

Available for Public Use
•Providing quality and detail oriented technical support.
•Providing timely and high quality customer service and support to end users.
•Excellent interpersonal and communication skills.

Tri-Force Consulting Services, Inc.

Address

Washington, DC
20005 USA

Industry

Technology