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Customer Service Representative

Trevarrow
Auburn Hills, MI
  • Posted: over a month ago
  • $18 Hourly
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision,
Job Description

AUBURN HILLS premier wholesale kitchen appliance company is currently hiring an experienced full time customer service representative to join our team. This position is a support to our outside sales force working with an established customer base. Perfect position for a person that loves logistics, order management and learning new things about the kitchen appliance industry. No cold calling! Non-commission.

Monday - Friday 8am - 5pm Benefits available based on eligibility include health, dental, vision, 401k with match, life, disability, vacation and holiday pay. Competitive wages plus a quarterly bonus. 

Are you energetic, professional and love to take on a key role in the distribution chain? Then send your resume today!

FAX RESUME AND WAGE HISTORY to 248-377-2392 or email to link provided.

JOB DESCRIPTION -

GENERAL PURPOSE: The primary focus of this position is to process incoming customer orders and maintain accounts.

RESPONSIBILITIES AND DUTIES:

ORDER ENTRY
Process daily orders for dealers and distributors
Process inter-warehouse transfers
Cross check pricing against programs and price sheets
Determine freight cost of each order
Schedule orders for delivery based on pre-set delivery schedule
Process returns, change outs, vendor debits and direct shipments

MAINTAIN CUSTOMER ACCOUNTS
Work with dealers to manage current orders
Work with Regional Sales Managers to manage all accounts

PRODUCT KNOWLEDGE
Provide customers, sales staff and consumers with product knowledge
Attend product trainings presented by vendors
Assist customers with product selection in showroom

INVENTORY RESEARCH
Verify stock availability for customers, sales staff and employees
Research back orders
Contact customers when back orders arrive

ACCOUNTABILITY TO OTHERS: This position reports directly to a manager and receives general direction from manager. Additionally, position works directly with Regional Sales Managers and covers all three divisions.

QUALIFICATIONS: Job duties require reading, mathematical, and verbal and written communications skills at an advanced level. Two years previous on the sales / customer service experience is necessary. This position has a high level of multitasking and organizational skills. Must be able to complete work daily.

WORKING CONDITIONS: Work is generally performed in a typical, comfortable office environment.

Company Description
With its beginnings rooted back to 1928, Trevarrow, Inc. has evolved into one of the leading distributors of the finest kitchen and laundry appliances, and plumbing fixtures. We also have a Service and Installation division called Authorized Factory Service. Our longevity is attributed to the value we place in everything we do from the superior product lines we represent to the way we service them. Still family-owned, Trevarrow, Inc. has stood the test of time with excellence in product knowledge, customer care and business ethics.

Trevarrow

Why Work Here?
As a family owned business we respect and value the individual in a team atmosphere.

With its beginnings rooted back to 1928, Trevarrow, Inc. has evolved into one of the leading distributors of the finest kitchen and laundry appliances, and plumbing fixtures. We also have a Service and Installation division called Authorized Factory Service. Our longevity is attributed to the value we place in everything we do from the superior product lines we represent to the way we service them. Still family-owned, Trevarrow, Inc. has stood the test of time with excellence in product knowledge, customer care and business ethics.

Address

1295 N Opdyke Rd Auburn Hills

Auburn Hills, MI
USA

Industry

Business

Website

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