Director of Community Care (hybrid)

Meet Trenton Health Team

Trenton Health Team (THT) is dedicated to improving the health and well-being of the greater Trenton and Mercer County communities by partnering with residents and stakeholders to expand access to high-quality, healthcare services and address housing quality, food security, neighborhood conditions, education and social inequities inextricably linked to poor health outcomes. Having achieved national recognition since its founding in 2006, THT is now one of four State-designated Regional Health Hubs focused on addressing the social determinants of health and achieving equitable health outcomes.

The Director of Community Care is a partner and advisor to the Chief Community Care Officer and has accountability for the oversight of a broad range of community facing programs and projects designed to promote health and wellness of Trenton residents. With equity at the heart of our mission, the Director can positively impact the lives of individuals and families by empowering them to take charge of their health and overcome obstacles. The Director will investigate inefficient processes and contribute to the creation of strategic improvements.

The Director is responsible for optimizing systems of care through the planning, coordination, budgeting, reporting and evaluation of key programs related to health screening, education, and expanding access to high quality, coordinated care for at-risk populations. The Director of Community Care will oversee a staff of 16 including 2 direct reports.

What we offer

Working with THT means joining a diverse team of more than 50 professionals with backgrounds in public health, medicine, social work, community development, data analytics, information technology, marketing and communications, and business management, who are here to serve the Trenton region.

THT fosters a culture of flexibility and creativity and supports staff in achieving their personal and professional goals.

Our employees enjoy the following benefits:

• A hybrid work schedule (1-2 days per week non-remote)
• Medical, dental & vision insurance funded by THT at 85-100%
• Employer-supported HSA contribution
• 401k Retirement plan with 4% employer match
• Life Insurance (Employer-funded basic at 1.5x salary, plus voluntary & AD&D)
• Generous paid time off (PTO plus 16 holidays annually)
• Short Term & Long-Term Disability
• Employee Assistance Program
• Employee Referral Program
• Discretionary benefit programs

After several years of sustainable growth, THT is at an exciting time in its history. Now in its 16th year, THT faces the future with renewed energy, financial stability and a deep commitment to improving health and wellbeing in the Trenton region.

Who Are We Looking For?

THT is looking to hire a passionate and innovative leader with a proven track record and deep commitment to health equity to join its Community Care team. This leader will work collaboratively with area hospitals, and managed care organizations and be responsible for developing and deepening partnerships to ensure interventions are meeting the needs of clients while adhering to contractual obligations and governmental regulations.

The leader will guide a team of individuals dedicated to creating systems and processes that address the social disparities in health care.

The Director will maintain strong knowledge of all THT programs and take an active role in leading process improvement activities designed to refine and improve THT’s Community Care interventions.

The Director supervises and leads two managers and their teams (current total of 16 direct and indirect reports) with additional matrix reports as needed.

What Will You Do?

Essential Functions:

• Serves as the community contact and coordinates community services with other authorized public health, social service and community providers; Promote activities to the community in promoting efficient use of mental health, substance abuse and developmental disability and medical services.
• Drives cross-team and cross-organizational programs and projects, including the development and execution of action plans, related project budgets, and internal and external communications efforts, as well as managing the activities of contracted vendors.
• Identifies opportunities for improvement and collaboration in the Community Care Team and designs and implements appropriate interventions/changes.
• Keeps abreast of community changes and identifies new barriers, challenges, and potential neighboring groups. Collaborates with other community-facing THT staff in this regard.
• Manages and maintains processes for Janet Fund, CCDC, and RHH that ensure interventions are meeting the needs of clients, documented in an accurate and timely manner, and follow the standards set by the organization’s policies, contractual obligations, and governmental regulations. Ensure similar processes are in place for NJCEED and Horizon
• Oversees that appropriate data on process and outcomes are captured, analyzed, reported, and maintained
• Maintains strong knowledge of and familiarity with all THT programs and is able to represent those programs to community partners, receive feedback and guidance, and integrate that feedback into the THT structure.
• Work closely with the Director of Analytics and Insights and Director of HIE with the refining process for data collection for all Community Care cohorts.
• Provides clinical leadership for the Capital Health Janet Fund and the Mercer County Overdose Fatality Review Team:
• Convenes and facilitates monthly meetings of the Capital Health Janet Fund, selecting, preparing and reviewing oncology cases with members of the Capital Health team from administrations, financial navigators, nurses and social service
• Convenes and facilitates monthly meetings of the OFRT, selecting, preparing and reviewing individual fatal overdose cases with constituent members of the team from healthcare, social service, law enforcement, and local and county government.

Additional Functions:

• Attends regular team meetings, both internal and external to THT.
• Act as back-up support as needed at community meetings, health fairs, and other events to build relationships with community members and organizations, and to publicize the program and its activities.
• Performs Other duties as reasonably assigned by the CEO, Chief Community Care Officer
• Maintains privacy of Protected Health Information as required by law and THT policy

Supervisory Responsibilities:

• Leads and manages a team of 16 full-time exempt employees including 2 managers. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance and supporting employees’ professional development; and resolving problems.

Requirements

Required Qualifications:

• Bachelor’s degree and at 5+ years related experience in a related field such as nursing, social work, care management or equivalent combination
• Strong written and verbal communication skills with the ability to communicate to staff, clients, and partners, and apply strong conflict resolution skills.
• Able to thrive in a dynamic environment; finds creative solutions to problems, even in the face of limited resources.

Preferred Qualifications:

• Social Work experience
• Care management, managed care, or other clinical experience
• Spanish fluency

Computer Skills:

• Comfortable with technology platforms (including Google Workspace; Microsoft Word, Excel, and PowerPoint; Salesforce) and able to use them proficiently for managing projects and communicating with partner organizations.

Competencies:

• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths and weaknesses; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Leadership - Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Physical Demands and Work Environment:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. The specific demands for this position include but are not limited to the following:

The incumbent performs job duties in a normal business office environment in an urban community. Office tasks are generally carried out with no specific or unusual physical or environmental demands. While performing the office duties of this job, the incumbent is regularly required to sit at a desk and work with a computer for extended periods of time. Specific physical abilities required by this job include operating basic office equipment such as personal computers; copy machines, fax machines and standard office telephones.

Further, the incumbent will be required to attend meetings that may occur in

Approximately 15% percent of the time will be spent in the community and the employee must be able to travel to and from various sites as needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

Salary ranges from $95,000-$105,000

• A hybrid work schedule (1-2 days per week non-remote)
• Medical, dental & vision insurance funded by THT at 85-100%
• Employer-supported HSA contribution
• 401k Retirement plan with 4% employer match
• Life Insurance (Employer-funded basic at 1.5x salary, plus voluntary & AD&D)
• Generous paid time off (PTO plus 16 holidays annually)
• Short Term & Long-Term Disability
• Employee Assistance Program
• Employee Referral Program
• Discretionary benefit programs