Administrative Assistant

• Checking in patients, taking vital signs, notifying the doctor/therapist of the patient’s arrival, collecting co-pays, writing a receipt, documenting all payments on pts manila folder, and logging co-payment on the reconciliation form for the day. Schedules follow-up doctor appointments, fill out Client Medication Status Form with pt. next appointment;
• Check Patient Insurance Eligibility. Make a copy of the insurance card, ID, and other documents at the patient first appointment.
• Answered multiple phone lines, transferred calls when necessary, taking handwritten messages for doctors. Makes reminder calls to patients the day before his/her appointment. Calls pts to inform him/her (or parent/guardian) that requested prescriptions are ready to be picked up;
• Signing outpatients after they have seen their provider, including reviewing encounter forms and collecting co-pays from patients;
• Has working knowledge of SOS Scheduler- can schedule/lookup appointments, check authorizations, and change/update patient information. Knows how to enter/read any special notations in the patient’s SOS account;
• Scheduling and managing Medical Director/Program Director/Rehabilitation Specialist and the Nurse appointment schedules, including cancellations and coordinating with the referral sources the scheduling of all Diagnostic Evaluations;
• Researching and absolving all clinic billing rejections from Medical Assistance and Medicare with Specialists from the billing manager.
• Confirming clinic appointments, aid in filing and locating charts, document patient insurance on clinic encounter forms, and print “add on” encounter forms throughout the workday;
• As the need arises, assisting the Program administrator or coordinator with entering daily billing into SOS, downloading Optum Authorizations, entering Optum authorizations into SOS and completing the patient-clinician transfers;
• Adheres to standards and regulations as set forth by the agency, and COMAR.
• Abide by all safety rules and regulations of the department and facility.
• Responsible for carrying out the mission, philosophy of care, and policies of Treasure Health Systems, Inc. Performing other duties to achieve program goals and objectives.

• Monday to Friday
• Occasional evening and weekend work may be required as job duties demand.

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