Bilingual Inside Sales Representative (Inbound Calls)
Primary Job Duties & Responsibilities:
Develops working product, underwriting and sales knowledge to counsel and sell available insurance products in Spanish and English. Learns to solicit all information necessary to produce quotes and close sales in Spanish and English. Learns to develop underwriting exposures and make pricing decisions or recommendations to Underwriter (as appropriate). Learns to represent Travelers in a positive manner while building customer rapport. Develops basic telemarketing, sales and systems skills, build knowledge of underwriting criteria and guidelines, and increase product knowledge. Takes inbound and make outbound calls as they relate to the Direct Sales marketing channel in Spanish and English. Understands the Travelers sales work flow and areas of focus to add customer value. Learning to demonstrate strong active listening skills to identify customer problems or objections. Learning to handle objections professionally while clearly articulating relevant product and corporate features, benefits, and value to the consumer, based on developing working product knowledge. Achieves and maintains the minimum required quality and underwriting metrics while consistently striving to improve. Receives and implements constructive feedback in the form of professional coaching. Perform other duties as assigned.
Job Opening ID:
Weekend work hours (Occasionally) Overnight work hours (Occasionally) Holiday work hours (Federal and religious) (Occasionally)
Currently hiring for the 11 am - 8 pm shift. Hours for the 12 weeks of Training are 9 am - 6 pm.
Base salary is $37,000/year plus uncapped monthly bonus plan!
Equal Employment Opportunity Statement:
Travelers is an equal opportunity employer.
Job Specific & Technical Skills & Competencies:
Technical knowledge: Basic sales skills or aptitude. Strong math and problem solving skills. Customer service: Able to multi-task within a high volume sales center environment. Able to demonstrate positive and professional demeanor. Communication skills: Problem solving and decision making: Basic ability to make wise decisions quickly and efficiently in a fast-paced environment. Adaptable to change. Able to demonstrate decisive judgment, resiliency and integrity.
Customer Service, Sales
This entry level Bilingual Inside Sales Representative is specialized in providing information about our products in an easy and understandable way, as well as making recommendations on a product that best suits each individual in both Spanish and English. Our collaborative work environment allows for all of our Bilingual Inside Sales Representatives to continuously develop themselves further in order to provide the absolute best customer service possible in both Spanish and English. In this role you will gain an understanding of our Personal Insurance products through our comprehensive training program making you an expert in Travelers Personal Insurance. In this role bilingual sales representatives need to have a relentless desire to succeed in their career and are motivated to help our customers find the plan they feel most comfortable with. With competitive compensation, great benefits starting day one and our driven sales teams, we know that Travelers can help you accomplish this conquest for a fulfilling career. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This job works under direct supervision and does not manage others. This job does not manage others This job works under Close Supervision: Work is reviewed at several steps along the way. (Generally pertains to trainee positions.)
Education, Work Experience & Knowledge:
Prior call center experience preferred. Sales experience preferred. Familiarity with Personal Insurance Products preferred. Good verbal communication skills. Good computer keyboard skills. Developing system navigation skills.
Operates standard office equipment (Continuously) Sitting (can stand at will) (Continuously) Use of Keyboards, Sporadic 10-Key (Continuously)
High school diploma or GED. Fluent in Spanish language-required
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Licensing or Certificates:
Travelers is committed to a positive customer experience that exceeds expectations and to meeting all compliance requirements. As a result, Travelers requires that all employees in this position obtain and maintain an insurance license (either Property and Casualty or Personal Lines) in the employee's resident state. In addition, a nonresident license is required for each state in which you will be conducting business. Each state will evaluate any/all criminal and financial background incidents to determine license eligibility. Applicants with a felony conviction or pending/unresolved court cases may not qualify for licenses in all required states. It is your responsibility to provide any/all required court documents needed to obtain your license(s). Travelers does not pay for and/or reimburse the cost or time needed to obtain any documents necessary to complete licensing applications. Failure to maintain any required licenses may result in termination of employment
Richardson - Texas - United States
We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.