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Bi-Lingual Customer Service Reps: Georgia Natural Gas

Transworld Systems, Inc.
Norcross, GA
Expired: May 28, 2023 Applications are no longer accepted.
  • $17 Hourly
  • Full-Time
Onsite Training in our Atlanta/Norcross office is required; potential of hybrid (in office / remote work) following training.

After the submission of your application, you will receive an email to complete an online/Verint interview. This online interview must be completed as it takes the place of an in-person/telephone interview.

Location: 6801 Governors Lake Pkwy, Norcross, GA 30071

Pay: $17.00/ hour
Paid Training Starts: 6/19/2023
Training Hours: 8am - 5pm EST (3 weeks with 2 weeks of Nesting)
Hours of Operation (following training): 7am - 9pm EST, Monday - Friday

We are looking for dynamic, energetic Customer Service Representatives to join our team. If you enjoy assisting people, providing top notch quality customer service to callers, we would love to talk to you!

Principal Responsibilities
  • Responsible for responding to daily customer requests, inquiries, and issues through various types of correspondence.
  • Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.
  • Identify root cause of issues and concerns and determine resolution.
  • Maintain and organize all pertinent back up information to substantiate payment postings as necessary.
  • Follow up in a timely manner to ensure customer satisfaction.
  • On calls, where applicable, our agents must offer and explain the value of non-regulated products and services (for example: home wiring, surge protection, and water heater repair).
  • Perform other duties as assigned by management.

  • High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired.
  • Previous call center/customer service experience preferred.
  • Exhibit strong attention to detail.
  • Good mathematical and analytical skills required.
  • Ability to maintain the highest level of confidentiality.
  • Proficient personal computer skills, including Microsoft Office.
  • Excellent interpersonal, written, and oral communication skills.
  • Ability to work in a team fostered environment.
  • Ability to work in a multi-tasked environment.
  • Ability to prioritize and organize work.

Work Environment
  • Office environment.
  • Ability to lift and/or move 20 pounds with or without accommodation.



Transworld Systems, Inc.

Norcross, GA
30071 USA
View All Transworld Systems, Inc. Jobs



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