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Network Operations Support Specialist

Transformyx Baton Rouge, LA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Network Operations Support Specialist provides event monitoring, ticketing, technical assistance, escalation and follow through on events in the network operations systems. Work with customer information technology and facilities departments. Work in 24-hour, seven day a week shift rotation, 365 days a year including holidays. Personnel will work alone during non-business hour shifts. Answers questions or resolve issues for customers via telephone or electronically. Provide assistance concerning network operations, computer systems operations, and facilities. Work will be performed at the Transformyx Network Operations Center.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Oversee the daily performance of systems be monitored.
  • Respond to alerts, answer inquiries, and perform escalations and follow-up to resolve issues.
  • Enter commands and observe system functioning to verify correct operations and detect error.
  • Maintain records of incidents, service request, projects, problems, and remedial actions taken.
  • Read technical knowledge bases, confer with specialists, or conduct diagnostics to investigate and resolve incidents and problems or to provide technical assistance and support.
  • Refer major incidents subject matter expert technicians for service.
  • Confer with staff and management to establish requirements for new systems or modifications.
  • Assist in building knowledge base using knowledge centered principles.
  • Perform other task assigned by supervisor.

Competencies

  • Technical Capacity
  • Communication Proficiency
  • Time Management
  • Thoroughness and attention to detail
  • Systems focus

Supervisory Responsibility

This position has no supervisory responsibility.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Works alone during non-business hours.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position requires standing, walking, bending, kneeling, stooping, crouching, all day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work: 7 days a week 365 days a year rotating shifts including holidays.

Travel
This position does not require travel.

Required Education and Experience

· High School diploma

· 2 years relevant experience preferred

Preferred Education and Experience

· High School diploma

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Transformyx

IN THE DIGITAL WORLD, WE CREATE BUSINESS OUTCOMES FOR OUR CUSTOMERS. Digital Business Transformation is in our DNA. Founded in 1987 as a software development company, Transformyx has grown and adjusted its business model with the needs of its clients and the market space in general. From software to websites, to IT services to owning and operating a Tier 3 data center and serving thousands of SMB and Enterprise clients in the Gulf South Region, digital business transformation is at the heart of what we do. With our team of top tier engineers, we are more than capable of taking our client's issues and challenges and turning them into their desired business outcomes. “We see ourselves as a forward looking group of passionate technology professionals with the relevant experience to match. Our goal is to create the desired business outcome that solves our customer's issues", Jim DuBos, CEO. Jim DuBos - CEO - Transformyx WHO WE ARE. In 2010, Transformyx began a merger with Ascendant Technology Partners, adding human capital and multiple Enterprise IT clients from the private and public sector. In 2012, Transformyx completed the execution of a focused growth plan by merging with SimplifyIT bringing small business managed IT services in-house. In 2014, Transformyx acquired the Tier 3 data center owned by No Hassle Computing and invested millions in facility enhancements and carrier partnerships. A year later the company opened its virtual data center in partnership with Carrier-1 in Dallas, Texas completing the execution of its 5-year growth plan to become the premier provider of technology and telecommunications services for SMB to Enterprise clients in both private and public sector throughout the Gulf South Region. 2019 and 2020 were years of rapid growth in revenue and employee base. 2019 saw a record $32m in revenue while 2020 ended with $40.5m in total revenue. Between 2019 and 2020 employee head-count grew from 60+ to 80+ with employees in Baton Rouge, New Orleans, Lafayette, Texas and New Mexico. Our Core Value We work every day with integrity, respect and persistence. Our Purpose We provide solutions for successful secure business outcomes.

Transformyx's Logo

Address

6867 Bluebonnet Blvd

Baton Rouge, LA
USA

Industry

Technology

Website

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