Skip to Main Content

Technical Support Specialist

Transfinder Schenectady, NY

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Software Support Specialist (Technical Support)

2021 Capital District Top Workplaces Winner

https://www.transfinder.com/news_events/Times-Union-Names-Transfinder-a-Capital-District-Top-Workplaces-Winner_1275-blog.htm

Do you want to work for an industry leader, work with the latest technology and be a part of an organization that values employee opinion?

The Software Support Specialist is a highly technical that individual assists clients in the use of company software and troubleshoots technical issues that result from the installation, implementation, and use of that software. The Software Support Specialist has a strong client-centric and team focus, strives to provide a superior client experience, and possesses an aptitude for learning new software applications and underlying technology quickly and thoroughly.  

Responsibilities

  • Answers and documents client calls from a phone queue through CRM and ticket tracking software
  • Resolves issues efficiently and effectively or determines escalation path when necessary
  • Communicates with clients while tracking progress on client issues
  • Researches issues of varying complexity while working to resolve them and communicate progress with the client
  • Installs and upgrades software on client workstations and servers
  • Assists and/or participates in the training of external and internal clients in an online or onsite training environment, including but not limited to conferences
  • Develops product and troubleshooting documentation to expand team and company knowledge
  • Suggests, analyzes, and implements processes, and/or suggests improvements
  • Provides product and process improvement feedback

Requirements

  • Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills
  • 2+ years of experience troubleshooting software products desired
  • Excellent organizational and time management skills
  • Excellent analytical and problem-solving skills
  • Ability to perform multiple tasks concurrently
  • Ability to independently research problems/questions and find answers
  • Ability to be flexible and adapt to complex situations and varying personalities
  • Detail-oriented and self-motivated
  • Ability to type quickly and accurately while speaking.

Experience in the following areas are a plus

  • Crystal Reports
  • IIS/Web servers (System Administrator OR System Engineer experience)
  • Amazon Web Services or Azure
  • Active Directory
  • MS SQL Server (Install/configuration OR Running/writing queries)
  • Network Administration

What We Offer

  • Very competitive salaries and benefits
  • The ability to learn and work with the latest technology
  • Open-door management style; we welcome and even expect feedback in all areas
  • An entrepreneurial spirit, but with a strong belief in work-life balance
  • Corporate HQ positioned in the heart of downtown Schenectady; direct access to 25+ restaurants within walking distance, and right next to Proctor’s Theatre and the new Mohawk Harbor
  • Themed events throughout the year, with friendly competitions and prizes!

About us

Founded in 1988 and headquartered in Schenectady, New York, Transfinder is a national leader in intelligent transportation systems, providing transportation management systems and services to municipalities, school districts and adult care facilities. Transfinder, an Inc. magazine “fastest-growing company” for 11 consecutive years, has offices in Austin, Texas, and Shanghai, China. The software company, named a Best Place to Work, Best Company to Work for in New York State and Top Workplace, develops and supports routing and scheduling solutions for optimal transportation logistics. For more information, visit www.transfinder.com.

Keywords: Technical Support, SQL Queries, Files, How to, import/export, Engineer, Server administration, AWS, Cloud

Company Description
Founded in 1988 and headquartered in Schenectady, New York, Transfinder is a national leader in intelligent transportation systems, providing transportation management systems and services to municipalities, school districts and adult care facilities. Transfinder, an Inc. magazine “fastest-growing company” for 11 consecutive years, has offices in Austin, Texas, and Shanghai, China. The software company, named a Best Place to Work and Top Workplace, develops and supports routing and scheduling solutions for optimal transportation logistics. For more information, visit www.transfinder.com.

Transfinder

Why Work Here?
Join an industry leader providing software solutions for school districts in North America. Best places to work. Collaborative workplace.

Founded in 1988 and headquartered in Schenectady, New York, Transfinder is a national leader in intelligent transportation systems, providing transportation management systems and services to municipalities, school districts and adult care facilities. Transfinder, an Inc. magazine “fastest-growing company” for 11 consecutive years, has offices in Austin, Texas, and Shanghai, China. The software company, named a Best Place to Work and Top Workplace, develops and supports routing and scheduling solutions for optimal transportation logistics. For more information, visit www.transfinder.com.

Transfinder's Logo

Address

440 State Street Schenectady

Schenectady, NY
USA

Industry

Technology

Website

View all jobs at Transfinder