Customer Service / Patient Billing Representative

We are seeking a Patient Representative to join our Customer Service team! You will be responsible for ensuring that patients are called in a timely manner and prescriptions are handled and filled with a sense of urgency and dedication to world-class customer service.

Responsibilities:

• Ensures prompt and timely payment of submitted invoices.
• Follows up on invoices submitted to ensure prompt and timely payment and escalates issues as necessary.
• Evaluates payments/denials received for correctness and ensures that they are applied appropriately.
• Utilizes solid written and oral communication along with superior customer service skills.
• Performs mathematical calculations for submitting insurance claims including deductible amounts, allowed amounts, secondary insurance allowed amounts and patient's responsibility.
• Posts charge payments and write-offs on patient according to the “Bad Debt Policy.”
• Applies regulations for the release of confidential data, following HIPAA privacy requirements.
• Ensures that secondary bills and patient invoices are accurately generated and submitted in a timely manner.
• Identifies any over-payment and/or duplicate payments, and investigates and resolves.
• Processes refund requests in accordance with policies and procedures.
• Adheres to Regulatory / Pay Guidelines and policies & procedures.

Qualifications:

• Minimum of 2 years Customer Service experience, with medical office experience preferred.
• Experience operating a multi-line phone system and working in a call center environment.
• Full competency in Microsoft Office and Windows environments.
• Ability to build rapport with patients.
• Strong problem solving and critical thinking skills.
• Ability to thrive in a fast-paced, ever-changing environment.
• Minimum 50 WPM typing speed.
• Ability to multi-task and work on multiple computer screens at once.