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Customer Service / Patient Billing Representative

Transdermal Therapeutics Birmingham, AL

  • Posted: over a month ago
  • $15 to $18 Hourly
  • Full-Time
  • Benefits: life insurance
Job Description

We are seeking a Patient Representative to join our Customer Service team! You will be responsible for ensuring that patients are called in a timely manner and prescriptions are handled and filled with a sense of urgency and dedication to world-class customer service.

Responsibilities:

  • Ensures prompt and timely payment of submitted invoices.
  • Follows up on invoices submitted to ensure prompt and timely payment and escalates issues as necessary.
  • Evaluates payments/denials received for correctness and ensures that they are applied appropriately.
  • Utilizes solid written and oral communication along with superior customer service skills.
  • Performs mathematical calculations for submitting insurance claims including deductible amounts, allowed amounts, secondary insurance allowed amounts and patient's responsibility.
  • Posts charge payments and write-offs on patient according to the “Bad Debt Policy.”
  • Applies regulations for the release of confidential data, following HIPAA privacy requirements.
  • Ensures that secondary bills and patient invoices are accurately generated and submitted in a timely manner.
  • Identifies any over-payment and/or duplicate payments, and investigates and resolves.
  • Processes refund requests in accordance with policies and procedures.
  • Adheres to Regulatory / Pay Guidelines and policies & procedures.

Qualifications:

  • Minimum of 2 years Customer Service experience, with medical office experience preferred.
  • Experience operating a multi-line phone system and working in a call center environment.
  • Full competency in Microsoft Office and Windows environments.
  • Ability to build rapport with patients.
  • Strong problem solving and critical thinking skills.
  • Ability to thrive in a fast-paced, ever-changing environment.
  • Minimum 50 WPM typing speed.
  • Ability to multi-task and work on multiple computer screens at once.
Company Description
Transdermal Therapeutics, Inc. (“Transdermal”) is a state-of-the-art compounding pharmacy, located in Birmingham, Alabama, and specializing exclusively in non-addictive, non-opioid topical solutions for chronic pain ailments. Since its inception, Transdermal has been committed to partnering with the medical community and industry-standard credentialing agencies to innovate and produce topical pain therapies that are high quality and cost-effective. We service patients across 34 states and the District of Columbia.

Transdermal Therapeutics

Why Work Here?
Great place to work with a friendly family atmosphere.

Transdermal Therapeutics, Inc. (“Transdermal”) is a state-of-the-art compounding pharmacy, located in Birmingham, Alabama, and specializing exclusively in non-addictive, non-opioid topical solutions for chronic pain ailments. Since its inception, Transdermal has been committed to partnering with the medical community and industry-standard credentialing agencies to innovate and produce topical pain therapies that are high quality and cost-effective. We service patients across 34 states and the District of Columbia.

Address

211 Summit Parkway

Birmingham, AL
USA
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