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Client Relations Specialist (Loop)

Transcontinental Fund Administration Chicago ,IL
  • Posted: 7 days ago
  • Full-Time
  • Benefits: dental, medical, vision
Job Description

Clients Relations Specialist (Loop)

ENTRY level position (3 months Intern to Hire) in the financial services industry for an enthusiastic individual who loves to contribute to a client services team dealing with highly process oriented, legal, accounting, and cash flow components of alternative investments. As a small business, we are looking for a punctual, reliable, friendly, quick and detail oriented individual who owns his/her work and does not mind chipping in wherever help is needed. Applicants must have at minimum a BA/BS or higher. Non- college degree applicants will not be considered. Fluent spoken and written English is a top requirement. The candidate is expected to work physically in the office location in the Loop.

I. Job Description

a. Client Relationship Management

-Check bank account information online
-Prepare bank statement analysis either daily, weekly or monthly
-Provide (shared) back-up support, including phone coverage; field client and investor calls and questions
-Organize and review incoming legal documentation for subscriptions, redemptions, calls and distributions
-Process and track wire transfers for payment as necessary
-Enter information into related proprietary software and be responsible for client reporting on the portal;
-Enter information into related spaces on server and data base system;
-Efficient and effective written and oral communication with clients, managers and internal staff including subsequent follow up
-Collect all necessary data for decision making
-Report to Client Relations Team Manager
-Save all documentation related to the client/manager in company’s proprietary manner; process is tested via annual SOC audit
-Investigate various data online and use related outside databases for due diligence analysis
-Meet all deadlines
-Collect documentation and information needed to back up information entered into bank account and brokerage opening forms
-Follow up on incoming outstanding client cash flow
-Check compliance with AML/KYC
-Share office manager work with other client relations specialists and assist CEO with tracking of personal documents.

b. Drafting

-Communicate with clients and investors orally and via email
-Keep track of cash and prepare bank statement analysis for all company accounts
-Extensive process and follow up documentation
-Extensive update of database with new information
-Maintain key distribution and contact lists and document all updates internally
-Good intuition in supporting all client communications
- Keep company's and clients’ databases up to date

II. Qualifications

a. Soft Skills

-Extraordinary organization skills
-Multi-tasker with high tolerance for stress
-Proactive personality that strives to meet deadlines and communicates work stages to other team members with constant follow up to complete the process on time
-Ability to follow process
-Excellent computer skills and web/database/Word and data processing/file management
-Top knowledge in Word, Excel, Outlook
-Excellent judgment to juggle priorities and ask for help when needed
-Superior team spirit
-Ability to follow instructions
-Outstanding verbal and written communications skills
-Leadership qualities a plus
-Capability to take ownership of task/projects where necessary
-Strong eye for detail
-Flexible, pleasant personality

b. Education Requirements

-Mandatory BA/BS or MA/MS degree completed; preferably in the humanities or in accounting; grade point average of 3.2 or higher
-Accounting course work a plus
-1-3 years of work or interning experience in financial, accounting or legal environment is a plus

Start date: Immediate
• Location: Loop
• Compensation: TBD

Company Description
Our company provides administrative and financial services to real estate, venture capital, private equity, infrastructure and hedge funds. We offer an intimate office atmosphere in the Chicago loop area. If you are a highly energetic and motivated individual with strong quantitative, accounting, analytical and technical skills you are the perfect candidate for the position! You have to come to the office for this position.

Transcontinental Fund Administration

Why Work Here?

Wonderful place to grow one's knowledge in the exciting alternative investment industry. Never a dull moment!

Our company provides administrative and financial services to real estate, venture capital, private equity, infrastructure and hedge funds. We offer an intimate office atmosphere in the Chicago loop area. If you are a highly energetic and motivated individual with strong quantitative, accounting, analytical and technical skills you are the perfect candidate for the position! You have to come to the office for this position.

Address

33 N. LaSalle Street
Chicago, IL
USA

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