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Call Center Representative

Transcend Events
Jersey City, NJ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Transcend is a creative branding and marketing firm dedicated to tailoring local new customer acquisition campaigns for nationally recognized companies around the country.

Your mission is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

Salary range: $44000 - $52000 per year.

Responsibilities:

  • Schedule and confirm client appointments via phone and email.
  • Facilitate and resolve client service requests.
  • Provide excellent customer service through active listening.
  • Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity.
  • Upbeat, positive attitude and an approach to work rooted in professionalism.
  • Set up client files and obtain necessary information.

Requirement

  • High school diploma or equivalent.
  • More education or experience may be preferred.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.


Benefits:

  • Flexible training schedules
  • Paid time off
  • Paid holiday and sick time
  • Retirement planning options (401(k))

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Transcend Events

Address

Jersey City, NJ
USA

Industry

Business