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Business Process Consultant

Transcend Business Solutions
Crownsville, MD
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Title: Business Process Consultant
Location: Crownsville, MD

The Resource shall collaborate with Office of School and Community Nutrition Programs (OSCNP), the Technical Project Manager, the Operations and Maintenance (O&M) Vendor, Maryland State Department of Education (MSDE) staff, and Department customers to define, document, and improve business processes to improve staff efficiency and effectiveness, improve compliance and reporting, and to provide a better user experience for the OSCNP’s customers.
These improvements will be realized by eliciting information, examining technology solutions, and documenting business processes within the OSCNP, analysing technical and financial workflows and requirements, recommending changes to business processes, participating in the development process for MARS and MDCS to support the improved processes, and providing training materials for staff and customers.
Excellent verbal and written skills as demonstrated during interview process and written test.
Resource must have working knowledge of Agile/iterative methodologies, TFS/ Azure DevOps for requirements, testing, bug tracking and collaboration.
Resource shall evaluate OSCNP business processes, procedures, requirements, and operations in conjunction with IT initiatives and changing requirements.
The Resource shall develop and submit reports to substantiate findings and/or recommendations including, but not limited to, a Technical Business Analysis Report.
The resource shall evaluate Agency business processes against available technologies, procedures, and operations in conjunction with The Systems and other IT initiatives and suggest improvements to processes and/or procedures.

High Level Duties:

Provides technical and administrative direction for product owners and personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards and for progress in accordance with schedules.
Must be able to coordinate with the Program/Project Manager to ensure problem solution and user satisfaction.
Makes recommendations, if needed, for approval of major process and installation design changes.
Prepares milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives.
Provides daily supervision and direction to support staff.
The recurring activities are:
1.Daily collaboration with OSCNP, the Technical PM, and the O&M Vendor to groom backlogs, define epics, provide supporting document, and improve business processes at the Department to improve staff efficiency and effectiveness, improve compliance and reporting, and to provide a better experience for the OSCNP’s customers
2.Attend daily program stand up, sprint review, program increment, and other meetings as defined by the Team Meeting Plan
3.Provide routine progress reporting of the BA’s work through the delivery of weekly status reports
4.Attending USDA conferences with MSDE staff (generally every other year)
5.Provide a Weekly Summary Report identifying the previous week’s accomplishments and upcoming weeks planned activities.
6.Analyze and identify gaps in Data Reporting and Business Intelligence tools

Primary Responsibilities
1.The Resource will support the data reporting needs OSCNP. This will encompass: Identifying and documenting the reporting needs of the programs
DoIT To Determining how to modify the existing systems so that the systems can support the data elements required for the reports to Creating dashboards
2.Documenting the reports including the process to access and run them
3.Resource shall develop user stories that drive requirements for the O&M vendor and future development efforts. These user stories will be the basis of requirements for enhancements and feature additions to the systems, and the Resource will work with the Technical Project Manager and the OSCNP Program Director to develop work order packages for the development teams, specifically aiding OSCNP to Comprehend basic to complex business issues translating business needs into to Create new requirements to be used in work orders to be assigned to the O&M Contractor Prioritize work orders in the project backlog Identify risk and assumptions Develop acceptance test processes to The Resource shall also engage in Automating program compliance processes Establishing an electronic invoicing process (working with MSDE Finance Department) Establishing user roles and functions in the financial management systems and/or modules Creating an automated process to update the databases supporting MARS and MDCS Improving business intelligence of the programs tracked by MARS and MDCS through active dashboards, enhanced reporting capabilities and data management
4.Resource shall, in cooperation with other MSDE Business Analysts, IT Project Managers and other MSDE staff, facilitate the IT Project Review process.
5.Resource shall, as needed, develop project feasibility and cost benefit analysis reports to assist the IT Steering Committee in determining whether a project should proceed.
6.Resource shall work with the assigned Project Manager to transition a project, once approved, from concept request through preliminary planning to become a chartered project. This includes identifying the benefits of a project, potential project team members, project deliverables, and project performance metrics.
7.The initial phase will require the resource to verify and document the “as-is” state of the program. At the conclusion of the initial will include creating a set of “as-is” documents that outline the existing business processes for the OSCNP, and the interactions of the three primary applications that support them (MARS, MDCS, FMIS).
This work encompasses: interviewing MSDE OSCNP staff, MSDE financial staff, MSDE compliance staff, and system users located in partner organizations reviewing/updating any existing program documentation reviewing/updating any existing system documentation reviewing/updating The Systems and other existing supporting applications
8.Resource shall participate on project teams for new and existing systems. Participation can include but is not limited to the following: Be familiar with and communicate information on the requirements development and management process to the project team.
Assist Project Managers and business owners with requirement identification and scope definition.
Comprehend basic to complex business and financial issues translating business needs into understandable requirements.
Facilitate requirements elicitation session(s) with stakeholders.
Review and document existing (as-is) business processes.
Develop and document future (to-be) business processes.
Differentiate between modelling techniques to determine which is appropriate for a project (e.g., use cases, workflow, swim lanes, context diagrams).
Develop and maintain or assist in the development and maintenance of project documentation such as a Functional Requirements Document (FRD).
Conduct a quality review walkthrough of business requirements documentation.
Participate in the planning and execution of system testing including development of test plans, test cases,
DoIT requirements traceability matrices. Participate in the planning and development of system documentation and training materials.
Participate in training sessions.
Develop artifacts in compliance with the State SDLC
9.Resource shall operate as a spokesperson for the OSCNP during interactions with the MSDE Executives, DoIT to determine appropriate computer-related solutions to business problems.
This can include but is not limited to Examine a business activity to help decide whether new operational and technology solutions will improve productivity.
Discuss existing business models and the workflows in the business with those involved.
Write, review and edit specifications, RFPs, business processes and provide recommendations related to the proposed solution.
Understand the role of the system in the organizational business area’s overall business process and provide ideas and recommendations regarding the evolution of the system and any project interdependencies to consider.
Using a variety of technical and presentation tools, produce high level outline designs of new business solutions, and perform a cost benefit analysis and/or a buy/build/reuse analysis.
Additional Tasks
1.Resource assigned to work on-site at an MSDE facility
2.Resource shall enter information shared document folders
3.Enter stories and supported information into DEVOP tools tracking backlogs
4.Resource shall submit weekly status reports as directed by the Manager.
5.Resource shall be responsible for proactively identifying and performing knowledge transfer activities such as background and status update meetings, background and status update emails, or job shadowing occurring on the reassignment of a project resource from one task/project to another, whether a permanent or temporary transfer.
6.Resource shall attend Project meeting, including daily stand-up meetings
7.Resource shall assist in performing Commercial off the Shelf (COTS) software and/or hardware evaluations.
8.Resource shall recommend prioritization work orders in the project backlog
9.Resource shall Identify risk, document assumptions, and provide opinions on mitigation to management
10.Resource shall develop acceptance test processes
11.Resource shall assist in research efforts supporting business analysis as needed.
12.Resource shall perform other duties as assigned including documentation as directed by Agency.
Other1.The Subject Matter Expert shall be required to comply with all applicable laws, regulations, policies, standards and guidelines affecting Information Technology projects, which may be created or changed periodically.
It is the responsibility of the Subject Matter Expert to ensure adherence and to remain abreast of new or revised laws, regulations, policies, standards and guidelines affecting project execution.

Transcend Business Solutions


Crownsville, MD