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Operations Manager

TransWest Seattle, WA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Operations Manager is responsible for the success of day to day operations for TransWest personnel, fleet and operational processes. Reporting to the Director of Operations, coordinates, facilitates and reports on; operational performance, safety performance and company policy adherence while planning, leading and executing process improvement initiatives. The Operations Manager will need to work in partnership with multiple departments including Compliance & Training, Safety, Fleet, Dispatch, Program Management, Client Success, Business Development, Human Resources and Accounting to ensure accuracy in all operational verticals.

The Operations Manager will assist in the development of current service lines and assist with new account rollouts. The position will be responsible for ensuring all staff are trained appropriately in each division(s) to support the scaling of operations in all verticals as well provide oversight for our current lines of business. The Operations Manager will oversee data integrity by ensuring Drivers are using technology to meet compliance and customer expectations. Utilizes tracking systems and monitors metrics for transportation operations. Additional tasks include the development of standardized staff safety documentation, leading process improvement projects, the development of training documents, maintenance of policy and the subsequent compliance for all divisions.


TransWest is a fast-growing disruptor in the often-stagnant mobility/transportation space. We provide creative thinking with superb client service and cost-effective solutions to transportation challenges large and small. TransWest develops and delivers custom mobility services, valet/parking management, and off-site parking procurement solutions for some of the most innovative and demanding clients throughout North America. We take great pride in delivering quality service that is unmatched in our industry.


Coordinate, plan, and execute operational plans for current and new service lines, including schedules, routes, vehicle and driver assignment, training, back end tool set up (online software, WIFI, GPS tracking etc..) and all other aspects relating to operational success. Ensure all shifts are filled daily without exception.

Monitor shuttle operations data for efficiency; identify issues of poor operational performance and notify Territory Managers as needed. Work with staff, Territory Managers and the Operations Director to identify areas of improvement and develop plans to improve efficiencies and maintain preferred results.

Prepare standard reports weekly, monthly or as requested and develop tracking systems, KPIs (Key Performance Indicators) and other operational data as necessary. Enter data from manual operations reports, invoices or other sources into existing data bases or other tracking tools.

Based on the KPIs, manage the Driver Score Cards incentive program and assist with the accurate measurement of driver success. Partner with Territory Managers to ensure the correct follow up of driver successes and opportunities in relation to the KPIs and score cards.

Develop and train Managers and Leads through coaching, counseling and field time to better empower and develop front line leaders. Develop a succession plan for each division to ensure continuity of operations.

Update and maintain online tools to ensure accurate tracking and reporting.

Develop content for monthly staff safety meetings for all divisions. Work with Territory Managers, Training Managers and Compliance to create meeting agendas, training concepts and review of operational division performance. Keep monthly records of meeting notes and attendance.

Develop training content for Drivers, Parking Ambassadors and Territory Managers. As needed, train drivers on new and existing routes.


Knowledge of DOT guidelines, regulations, and laws.

Ability to interpret trends and analyze data sets.

Basic database maintenance and report writing skills.

Ability to work independently and multi-task.

Strong organizational, interpersonal, and problem-solving skills.

Ability to interpret policies, procedures, and standard business practices.

Demonstrate a sense of urgency and timeliness.

Effective writing and documentation skills.

Effective problem-solving skills.

Effective understanding of logistics and the flow of people and assets.

Work effectively across departments and represent operations as needed.

Hold safety as a core value and lead by example.

Fill in for Director as needed or required

Entrepreneurial, self-starter attitude

Growth mindset; curious; persistent learner

Detail oriented with a passion for both data and people

Servant leader with a demonstrated ability to lead through influence

Effective, direct communicator

Strong EQ, flexible and self-aware

Comfortable leading and communicating at all levels of the organization

Sense of humor

Bias for action

Job Type: Full-time



Current Drivers License or able to obtain a Drivers License within 30 days of start date.

Must have experience working in transportation/logistical environment.

Must be 25 years of age to meet minimum CDL requirements.

Must have an acceptable MVR (Motor Vehicle Record).

Bachelors Level Degree or equivalent work experience.

5+ Years of supervisory or management experience preferred.

  • Ability to be flexible in schedule to meet operational needs. This may require occasionally working outside of regularly scheduled hours.
  • Must be willing to work in outside environments, which may include inclement weather.


Medical, Dental, Vision, Life Insurance and 401K with matching. PTO and paid holidays.



Seattle, WA



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