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Customer Service Representative

Trans-Bridge Inc
Clinton, NJ
  • Posted: 22 days ago
  • Part-Time
Job Description

Hourly Rate: $16.00/Hour

Position Title: Customer Service Representative

Exempt/Non-Exempt: Non-Exempt

Employment Type: Part-Time

Location: Clinton, NJ

Workdays/Hours: Saturday & Sunday; 7:50 a.m. - 12:40 p.m.


Job Description:

Trans-Bridge Tours, Inc. is seeking a part-time Customer Service Representative for our Clinton facility who will play a vital role in our company. This position will need a person with a positive attitude and excellent customer service skills in order to interact with the company's customers by addressing inquiries and resolving issues.


Duties/Responsibilities:

  • Provide general assistance to walk-in customers and manage phone calls in a professional manner.
  • Provide Trans-Bridge Lines New York City, Newark International Airport and JFK International Airport schedules, prices and sell bus tickets to customers.
  • Reconcile cash drawer before and after shift, prepare daily cash out reports with supporting documentation.
  • Field customer questions and issues.
  • Maintain brochure racks and bulletin boards with up-to-date information.
  • Maintain a clean and neat working and waiting area.
  • Open and/or close ticket office as needed.
  • Follow company policies to ensure the safety of customers and co-workers.
  • Perform other duties as assigned and directed by management.

Required Skills/Abilities:

  • Excellent communication skills with customers and co-workers including listening, being polite, helpful and courteous.
  • Service-oriented and able to resolve customer issues/concerns.
  • Reliable and responsible.
  • Strong attention to detail.
  • Basic computer skills with the ability to learn new software.

Education and Experience:

  • High school diploma or equivalent.
  • Customer Service experience

Physical Requirements:

  • Extended periods of sitting and standing.
  • Must be able to lift 15 pounds.

Benefits:

  • Employee Assistance Program (EAP)
  • 401(k)/401(k) Match
  • Bus passes for employee and spouse on line runs and Trans-Bridge Tours (conditions apply)

EEO Statement

Trans-Bridge Tours, Inc. is an Equal Opportunity Employer.


Offers of employment are contingent upon passing drug and screening criteria pertaining to the job.

Trans-Bridge Inc

Address

Clinton, NJ
08809 USA

Industry

Business

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