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Client Relationship Specialist

Trajector Bridgeport, CT

  • Expired: over a month ago. Applications are no longer accepted.
Job Description


Client Relationship Specialist 

The Client Relationship Specialist also titled as a Battle Buddy will provide a "white glove” excellence level of customer service to our Veterans throughout the claims process within our company. This will entail making a high volume of outbound calls to our Veterans. The Client Relationship Specialist works hand in hand with other departments to ensure our Veterans are supported and can achieve the best outcomes. The Client Relationship Specialist will be the main point of contact for our Veterans. This position will work in our office in beautiful Isabella, PR. 

 Benefits for Client Relationship Specialist 

  • Competitive salary
  • Medical, dental, vision, 401k program, and more
  • 9 federal holidays off PLUS Veterans Day
  • Paid time off
  • Joining a rapidly growing organization
  • Education Reimbursement

 

Job Summary for Client Relationship Specialist

The Client Relationship Specialist will provide excellent customer service to our Veterans throughout the claims process.  This will entail making a high volume of outbound calls to our Veterans regarding their claim status.  The Client Relationship Specialist works closely with other departments to ensure our Veterans are supported and can achieve the best outcomes. The Client Relationship Specialist will be the main point of contact for assigned Veterans.

Essential Duties & Responsibilities for Client Relationship Specialist

  • Building, growing, and maintaining a trusting client relationship with each assigned Veteran; average number of assigned clients is 150 – 180 Veterans for each Client Relationship Specialist
  • Serving as single point of contact for each assigned client, learning needs of client and building plans to meet or exceed client needs
  • Coordinating and communicating the proposed strategy for the Veteran’s claim, including periodic follow-up to ensure client satisfaction and service delivery
  • Addressing all client concerns in a prompt manner and collaborating with key departments to resolve all issues
  • Responsible for both inbound and outbound communications to update on progress (6 to 7 hours per day) 
  • Recording Veterans' progress and communicating that progress with the client and the team. Continually update customer records to reflect communications and progress through the claims system
  • Following up with assigned Veterans to ensure they are satisfied with services
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Use company policies to efficiently assist our Veterans
  • Participate in training sessions to keep up to date on all policies and company news
  • Provide input on how to improve the quality of service to the veterans
  • Organizing and analyzing client information, cross checking and validating client information, and checking forms and documents for completion
  • Meet or exceed established productivity and quality targets for the position 

 Required Skills and Competencies for Client Relationship Specialist

  • Ability to effectively deliver information on the phone 6 to 7 hours per day; notate these customer interactions in our client portal
  • Possess demonstrated commitment to customer service
  • Excellent interpersonal, analytical and critical thinking skills 
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to interpret an extensive variety of instructions
  • Ability to remain calm while working under pressure in a busy environment
  • Ability to work within timeframe of standard policies and procedures
  • Ability to maintain confidentiality related to sensitive company and client information
  • Excellent ability to multi-task and prioritize in a busy, fast-growth environment
  • Detail oriented, diligent, and flexible 
  • Ability to operate basic office equipment such as computers, printers, copiers, and scanners
  • Knowledge of Microsoft suite
  • Excellent written and verbal communication skills 
  • Professional or personal experience supporting individuals with disabilities preferred

 

Required Education & Experience for Client Relationship Specialist

  • High School Diploma or GED
  • Associates Degree preferred
  • 1 – 2 years’ experience in account management, customer service and/or marketing


Equal Opportunity Employer/Veterans/Disability


Trajector

Address

Bridgeport, CT
06602 USA

Industry

Business

View all jobs at Trajector