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CUSTOMER SERVICE - NOW HIRING

Trademark Management Manasquan, NJ
  • Expired: 27 days ago. Applications are no longer accepted.

************************************This is an entry level Position***********************************

Recent College Grads Welcome!

The Customer Service Representative maintains the daily operations of the customer service and sales team. This position develops, implements and maintains processes, procedures and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer service.

Essential Duties and Responsibilities:

  • Supports programs that drive team performance toward departmental and organizational goals.
  • Assist customer service and sales team toward achievement of operational goals.
  • Hires and provides training for new and/or less experienced customer service and sales staff.
  • Reviews and evaluates work to ensure quality and timeliness
  • Investigates and researches escalated customer service inquiries.
  • Ensures employees behaviors are focused on improved customer satisfaction to drive customer loyalty.

Qualifications:

  • Required: Associate's Degree
  • Preferred: Bachelors Degree

This is an entry level position that we will train into a management position if successful.

Immediately hiring for this entry level customer service position.

JOB REQUIREMENTS:

Other Knowledge, Skills or Abilities Required

  • 1 to 3 years Customer Service experience
  • Ability to cross train and develop team members
  • Ability to perform Account Retention
  • Excellent verbal and written communication
  • Ability to multi task and to react well under pressure and treat others with respect
  • Identifies and resolves problems in a timely manner
  • Prioritizes and plans work activities
  • Focuses on solving conflicts and listening to others without interrupting
  • Work efficiently and effectively, both independently and as a team
  • Balances team and individual responsibilities and helps build a positive team spirit
  • Adapts and able to deal with frequent changes in the work environment
  • Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.

This is an entry level position: We are looking for someone that is trainable!

Trademark Management

Why Work Here?

We provide opportunities for employees to grow not just professionally, but personally and financially as well.

Trademark Management Group is a team of highly-skilled lead generation and marketing professionals who deliver exciting on-site campaigns that drive brand growth, recognition, and increase revenues. Our innovative approach and commitment to excellence have allowed us to emerge as leaders in a competitive industry, and we have plans for continued expansion as our client portfolio grows. For the past 6 years we have been the leading Marketing and Advertising Agency within the Jersey Shore expanding offices as far north as Boston Mass and as far South as Atlanta Georgia. As we continue to attract new clients every year who have a need for growth, we look to our staff and future leaders to take on this responsibility for years to come.

Address

Manasquan, NJ
USA

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