Job Title: Systems Admin Lead (CSC)
Job Location: Ft Meade, MD
Security Clearance: Active, in-scope US Government issued Secret/SSBI clearance
Trace Systems is actively recruiting for an experienced, cleared Systems Admin Lead (CSC) to join our team based in Ft. Meade, MD.
Duties to include:
+ Manages information and telecommunications operations.
+ Ensures production schedules are met.
+ Ensures computer system resources are used effectively.
+ Coordinates the resolution of production-related problems.
+ Ensures proper relationships are established between customers, teaming partners and vendors to facilitate the delivery of information technology services.
Supervises staff operations. Organizes and directs the configuration and operation of information management systems. Responsible for directing the work of other system administrators to provide the day-to-day system administration to include system and resource optimization, and user assistance. Conducts capacity and performance analysis and provides system configuration change and upgrade recommendations. Responsible for configuration management planning. Responsible for configuration change control. Tracks all problems and changes in product documents and software and reports changes and current configuration. Supports audits to verify that requirements of all baselines have been met by the as-built software. Supports software quality assurance process audits.
Daily Job Responsibilities:
+ Manages the CSC Admin team and the 24 by 7 operation they support
+ Serves as the first point of escalation for trouble tickets
+ Provides phone support to users in the areas of e-mail/exchange, print services, directories, standard Windows desktop applications, chat, and SharePoint
+ Provides 2nd level support for DNS, Group Policies, Domain Services, Database Servers, VOIP, XMPP, McAfee Anti-Virus, ACAS, vCenter, WSUS, SolarWinds, and File Servers
+ Provides 2nd level support for routers, switches, firewalls, and network infrastructure
+ Creating/Updating trouble tickets in DISA's Global Ticketing Management System (Remedy trouble ticket system)
+ Compiling analysis of trouble tickets to provide monthly trending reports
+ Monitoring status of open tickets and reporting progress at the weekly operations meeting with the customer
+ Building briefing slides concerning trouble ticket progress as required
+ When Tier 2 can't fix the issue, ensure the trouble ticket gets escalated to a third level engineer
+ 24 by 7 call center support
+ Seven years direct experience with DoD/Military/Agency projects supporting IT networks
+ Two years' experience in a lead/supervisory role
+ Required skills include proficiency in use of MS Project, Visio, PowerPoint, Word and Excel for delivery of technical documentation and presentations.
+ DoD 8570 IAT Level II certified
+ Technical cert - Microsoft/OS, VMware, CCNA, Juniper, or SolarWinds cert
+ Active, in-scope US Government issued Secret/SSBI clearance
+ Desired Qualifications:
+ ITIL V3 Foundations certificate
+ Bachelor's degree in a related discipline (e.g. Computer Science, Computer Information Systems, Network Engineering, Math) OR at least fifteen years of general experience of which seven years is directly related experience
Trace Systems, headquartered in Vienna, Virginia, was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.
To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading edge company where you can achieve great things while fostering a satisfying and rewarding career progression. Please apply directly through the website at:.
Trace Systems is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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