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Department Manager

Toyota Phoenix, AZ
  • expired: January 19, 2019

Title: Department Manager Location: US-AZ-Greater Phoenix-Chandler Other Locations: Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to grow and start their impossible with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company - delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment Who we're looking for Toyota's Western CSC is looking for a passionate and highly-motivated Department Manager. What you'll be doing Manage a specific Department in Collections, Customer Service, Administrative Services, Loyalty, etc. Help achieve goals and objectives in accordance with the Center's strategic plans through the effective leadership and coaching of Department Supervisors and Associates. Evaluate Department performance levels and develop performance improvement action plans as needed to meet projected needs and service level objectives Provide leadership, vision, insight and motivation, and translate TFS strategies and goals to an entire Department to ensure a clear line of sight between individual efforts and organizational performance. Assists in the development and implementation of customer service controls, policies and procedures and participates in approving newly developed workflow methods, systems and reporting to ensure the highest level of customer satisfaction and employee efficiency and productivity Provide strategic oversight related to interview, selection and hiring practices and is ultimate arbiter in hiring decisions Utilizes the company's pay for performance philosophy in administering the GEM, Merit and Growth budgets Serves as a resource to Supervisors in dealing with more complex or difficult customer transactions What you bring B.A./B.S. degree or equivalent finance/business and/or customer service/call center experience Minimum seven years of progressive experience in captive automotive finance and/or customer service environment with a minimum two years of management experience Administrative management/supervision experience preferred Knowledge and good understanding of captive automotive finance operations and/or customer service management Working knowledge of Microsoft Office applications (Word, Excel, etc.) Call center management software and/or financial reporting software experience helpful Excellent written and verbal communication and interpersonal skills, and the ability to interface with and motivate associates at all levels Ability to work independently, with strong organizational skills and flexibility in a team-oriented environment What we'll bring During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include: A work environment built on teamwork, flexibility and respect Professional growth and development programs to help advance your career, as well as tuition reimbursement Vehicle purchase & lease programs Comprehensive health care and wellness plans for your entire family Flextime and virtual work options Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute Paid holidays and paid time off Referral services related to prenatal services, adoption, child care, schools and more Flexible spending accounts What you should know Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. Have a question or need assistance with your application? Check out the How to Apply section of our careers page on Toyota.com!