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Customer Analytics Sr. Analyst

Toyota Dallas, TX
  • expired: January 12, 2019

Title: Customer Analytics Sr. Analyst Location: US-TX-Dallas-Plano Other Locations: Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to grow and start their impossible with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company - delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment. Who we're looking for TFS's Business Intelligence Customer Analytics team is looking for a responsible and motivated Customer Analytics Senior Analyst; someone who shares our team's passion for data exploration, creative problem solving and continuous improvement. This position will support the predictive modeling area that develops predictive models to foster analytical and fact-based decision making in the enterprise. The person will utilize various data sources to uncover actionable insights from customers' loan/lease lifecycles. This role is a combination of analytics/statistical wizard and consultant, so the person should be comfortable in building statistical predictive models and packaging, presenting technical materials to business partners who may not be as technical. A successful candidate may have an advanced degree, experience supporting customer analytics, and experience with the auto finance industry. What you'll be doing + Design, develop, and refine predictive models to be integrated into new and existing business operations. + Leverage leading-practice data, analytical tools, modeling techniques to solve business problems. + Facilitate in implementing predictive models to enable more effective marketing campaign segmentation and customer servicing operation strategies. + Leverage various knowledge of Toyota business and industry trends with applied data and analytics to propose strategic solutions to TFS business needs. + Consulting with teams across the enterprise on ad-hoc projects as a predictive modeling Subject Matter Expert. What you bring + Demonstrated proficiency in some combinations of programming languages such as SAS, R, Python, SQL. + Demonstrated experience with data mining skills and predictive modeling techniques. + Experience with a data visualization tool such as Tableau or similar. + Demonstrated ability to understand business objectives and model documentation of processes while managing timelines for deliverables. What we'll bring During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include: + A work environment built on teamwork, flexibility and respect + Professional growth and development programs to help advance your career, as well as tuition reimbursement + Vehicle purchase & lease programs + Comprehensive health care and wellness plans for your entire family + Flexible work options based on business needs + Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute + Paid holidays and paid time off + Referral services related to prenatal services, adoption, child care, schools and more + Flexible spending accounts + Relocation assistance + Onsite amenities such as fitness center, restaurants, etc. What you should know Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. Have a question or need assistance with your application? Check out the How to Apply section of our careers page on! #LI-GT1