Lead Veterinary Customer Service Rep

Lead Client Service Representative (Interim Hospital Administrator)

Client Service Representatives have a rewarding and challenging role that makes a real difference for people and their pets. This team forms the control center for the hospital by orchestrating schedules, fielding phone calls and being the first and last impression for every client. We are looking for a highly skilled, organized and highly empathetic individualto be a leader to our Client Service Team. The ideal candidate will have experience effectively leading a team in customer service in the veterinary, medical or related field. We are looking for someone who can lead by example, has a growth mindset and genuinely enjoys helping clients and supporting their team. Our current team is fully staffed with 13 exceptional team members and as our hospital continues to grow we are looking for the right candidate to help support and grow the client service team.

Our Culture:

Town and Country Animal Hospital is an AAHA accredited General Practice specializing in small animalslocated in SE Portland Oregon. We are privately owned and locally managed. We are a culture and medicine focused hospital who believe in doing the right thing for our employees and the veterinary community. We are determined to be part of the solution within our profession. Our team members can also give back to communities around the globe through our partnership with World Vets. Each year, we send a group of doctors and support staff abroad to help pets in need and support programs that nurture healthy relationships between people and animals.

If you are motivated to learn, want to be part of positive change in the industry and arelooking for job advancement opportunitiesthis may very well be the job for you.

We are about working hard AND having fun!

Benefits:

• Quarterly bonus program for all paraprofessionals
• Generous employee discount
• Employee assistance program
• Flexible work schedules
• Paid time off
• Health insurance with employer paid HSA contribution annually
• Dental and Vision insurance
• 401(k) with employer match
• Pay negotiable based on experience
• And much more!

Preferred Qualifications:

• Veterinary Experience(2+ years) or medical field
• Leadership Experience (2+ years)
• Management Experience
• Cornerstone Experience
• Bookkeeping Experience

Required Qualifications:

• Leadership Experience
• Customer Service Experience

** Candidates interested in Practice Management experience are encouraged to apply **

Please be sure to send your cover letter along with your resume/cv

Town & Country Animal Hospital is open M-F 7a-6:30p and Sat 8a-4:30p

Full-time position (35-40 hours per week)

**Applicants must have some Saturday availability for consideration (pay depending upon experience)