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Customer Service Representative

Tower Hill Insurance Group, LLC Lexington, KY
  • Posted: 7 days ago
  • Other

CUSTOMER SERVICE REPRESENTATIVE 

Location: Lexington, KY. 40511 - Bull Lea Run

 Description

Tower Hill Homeowners Insurance Company has an exciting opportunity for a talented Customer Service Representative who enjoys intellectual challenge and seeks a rewarding career with a company that is experiencing growth. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Able to discuss Homeowners policy information.
  • Able to process a First Notice of Loss – Claim for customers.
  • Service inbound/outbound call inquiries.
  • Document a summary of each contact made with customer(s).  
  • Strive for first-call resolution including providing options and alternatives to best assist the customer.
  • Ability to deal with angry or unpleasant customers on a daily basis.
  • Maintain knowledge and review of department applications and reference documents.
  • Work extended hours to meet demands of the Call Center as needed.
  • Prepare faxes, receipts and other correspondence as requested by the customer.
  • Conform to proper business etiquette and company guidelines with a positive attitude.
  • Additional duties may be assigned. 

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

REQUIREMENTS:

EDUCATION and/or EXPERIENCE

Must have a High School diploma or equivalent GED. Requires 1-2 years of Customer Service background and/or Call Center experience. Work history in Homeowners Insurance services or related service industry background is a plus.  Kentucky, Customer Service Personal Lines License is a plus.

Must have basic knowledge of Microsoft Office (Word and Excel) and successfully complete keyboarding test speed of 45 words per minute with 95% accuracy  Have basic knowledge of computer equipment. Maintain a high level of accuracy and attention to detail.

Tower Hill Insurance Group, LLC

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