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Customer Success Coordinator

Tournesol Siteworks
El Paso, TX
  • Expired: November 17, 2021. Applications are no longer accepted.

Department: SalesReports to: National Sales ManagerLocation: Union City, CA; Port Orchard, WA or El Paso, TXExperience: 2 to 5 yearsJob Type: Full Time (non-exempt)Education: Min.High school diplomaTravel: Up to 10%About UsTournesol Siteworks is a national manufacturer of landscape products for green buildings based in the San Francisco Bay Area.We'rea growing company, with manufacturing facilities in California, Washington and Texas, working on environmentally-consciouscommercial construction projects across the U.S and Canada.We're a tight-knit group looking for a real team player.About the TeamThe Sales Team is currently seeking a Customer Success Coordinator to work at one of our manufacturing locations.The Sales Teamconsists of Regional Sales Managers, Inside Salespersons and Customer Success Coordinators, working together to estimate,coordinate, and process large and complex projects.About the RoleAs a Customer Success Coordinator, you'll... support a Regional Sales Manager and an Inside Salesperson in a designated territory.You'll provide coordination between clients, production, accounting and sales teams through the timely exchange of informationand resolution of requests, via telephone, email and mail.You'll work directly with clients, including landscape architects anddesigners, general contractors, and our national distributor network.You'll be based in one of our manufacturing locations (UnionCity, CA; El Paso, TX or Port Orchard, WA) and you'll be required to travel occasionally to our other facilities.You'll have a directhand in accomplishing our #1 goal - a successful project in every way.Essential Duties and ResponsibilitiesCustomer SupportOrder EntryOrder Confirmation (colors, textures, samples)Approval VerificationLeadtime Coordination with Production GroupOrder Status updatesCoordinates payment and enforces agreed payment termsDelivery & TrackingCoordination of unusual freight arrangements, follow upDelivery NotificationsInside Sales SupportResponding to basic inquiriesPricingAvailability / InventoryColor & Texture optionsProduct returns and exchangesLog information from client contacts in CRMNecessary SkillsTournesol Siteworks provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion,marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation,gender identity or expression, or veteran status.In addition to federal law requirements, Tournesol Siteworks complies with applicable state andlocal laws governing nondiscrimination in employment in every location in which the company has facilities.Excellent communication skills, both oral and writtenAbility to multi-task, prioritize and manage time effectivelyExcellent interpersonal skills to create positive interactions with customers and team membersAbility to think quick, research and troubleshoot to provide resolutions to customersExperience managing heavy call and email volume dailyExperience with Salesforce CRM preferredAbility to remain calm and in control, even when under pressureRegular attendance is criticalBenefitsCompetitive salaryPaid time offPaid holidaysMedical, dental, vision, disability and life insurance401k with employer matchPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform theessential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions, unless accommodation would cause undue hardship to the business.To ApplySubmit your resume and salary requirements to jobs@tournesol.comPlease do not submit more than once.We'll do our best to respond within 3-5 business days to candidates being considered for theposition.After a preliminary phone interview, you may be scheduled for an in-person interview

Tournesol Siteworks

Address

El Paso, TX
USA

Industry

Business

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