Bilingual Merchant Services Customer Support Specialist

Bilingual Merchant Services Customer Support Specialist

As a Customer Support Specialist, YOU are the face of our company.  If you seeking a great work environment within an awesome team - you may have found your ideal job.    All we ask is that you 

• Serve as the first point of customer contact in providing support for routine merchant questions and issues
• Participate in moderately complex support services in account management, operations, documentation, customer service and technical support
• Present recommendations for resolving difficult situations and exercise independent judgment while developing understanding of internal and external customer needs
• Work collaboratively within the Customer Support team as well as with members of other departments to resolve customer issues
• Identify opportunities for process improvement within the customer support functional area

Required Qualifications:

• Must speak fluent Spanish & English. 
• 2+ years of experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• You are a proactive, go-getter that acts with a sense of urgency in all matters.
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Ability to identify creative solutions and work independently to support service quality initiatives
• Ability to work with multiple processing platforms and software packages
• Excellent verbal, written, and interpersonal communication skills including the ability to effectively listen and gather information.
• Merchant service experience preferred (but not required)

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