TotalMed is actively looking for 4 Patient Representatives to work for a nationwide healthcare company in Shavano Park, TX. Please see below on full job description and details. This is a temporary position, those that cannot commit to the assignment should not apply
Title: 4 Patient Representatives
Duration: 3 months
Hours: M-F 40 hours
Location: Shavano Park, TX
Position Description: Under the supervision of the Operations Supervisor, this position is responsible for the daily coordination of processes in the Intake Call Center. This position serves as the initial intake of diabetic supplies. Coordinates processes with Medical Directors, Nurses, hospitals, physicians and other various departments. Provides clerical support to clinical staff in their medical necessity review process. Coordinator is expected to maintain production and quality standards.
-Managing diabetic supplies requests received via incoming phone calls and faxes from providers and patients.
-Providing excellent customer service, including the ability to handle escalated callers.
-Responsible for outreaches to providers and/or patient to complete diabetic supply requests and prescriptions.