Hours - 8-5 m-f
Under the general supervision of the Quality and Training Manager, the Training Coordinator will be responsible for supporting all administrative training activities for new and existing Member Services Representatives and Medicare Member Services Representatives. In this position, the Training Coordinator is also expected to support the Member Services Management Team in any and all training activities. The Training Coordinator will be required to acquire a good understanding of the MSR role, assist in tracking new MSRs knowledge evaluations accurately and timely, including any related reporting.
Major Functions (Duties and Responsibilities)
- Responsible for assisting in preparing new MSRs and ongoing training materials, training schedules and working in a team setting with other Member Service team members, as well as maintaining positive communication with other departments. Ensure that presenters are scheduled prior to each training session.
- Develop a complete understanding of the training material content and provide any feedback necessary to ensure training is successful. Responsible for learning all processes related to Member Services, including MSRs responsibilities.
- Support Member Services Management in the hiring process of new team members (schedule appointments for phone interviews, schedule appointments for panel interviews, prepare interview packets and track and coordinate with HR candidates status as they move through hiring process).