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Customer Service Representative

TotalMed Los Angeles, CA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Pay -- $16

Start date – 5.10.2021 

Hours: Training hours are 8am-4:30pm M-F. Training is approximately 5-6 weeks. Must be available for some Saturday trainings. Hours after training will be anywhere between 9:30-6pm M-F.

Terms – 3 Month Contract-to-Hire 

Covid – Will start in the office for the first week then return home   

 

Required:

  • Call Center exp- 6 months to 1 year
  • High speed internet
  • Quiet workspace at home to take calls
  • GOOD ATTENDANCE
  • Bilingual Spanish preferred
  • Must pass knowledge check(s) during training- 3 attempts. After third failed attempt, we will terminate.

 

Position Purpose:

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both

 

Responsibilities

  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

 

TotalMed

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Los Angeles, CA
91364 USA

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Business

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