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Customer Service Representative

TotalMed Roanoke, VA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

TotalMed is actively looking for 10 Customer Support Representatives to work for a nationwide healthcare company in Roanoke, VA. Please see below on full job description and details. This is a temporary position, those that cannot commit to the assignment should not apply


Title: Customer Support Representative

Duration: 1 year – start date 4/12/2021

Hours: M-F standard 40 hours

Pay: $16.00/hr

Location: Roanoke, VA

Candidates will focus on providing phone support to Sales Representatives by answering general sales support questions and assisting with system navigation.

Primary Responsibilities:

• Handling in-bound phone calls professionally and provide excellent customer service
• Research and Resolve Sales Agent’s questions relating to:
o how to use self- service tools and to troubleshoot system issues
o Member concerns
o Medicaid Verification
o Application Status and Eligibility
o On-boarding & Certification process
o Commission questions

• Document Call Resolution of each contact in various systems in a clear and concise manner
• Demonstrate the ability to provide a quality experience for all of our customers
• Meet minimal performance goals on a weekly basis


• At least 1 year of Customer Service experience
• Ability to communicate clearly and concisely (verbally and written)
• Strong computer skills are required, including but not limited to: knowledge of Microsoft Word, Excel, Microsoft Outlook, & keyboarding skills
• Ability to learn new computer applications quickly and toggle between multiple systems
• High School diploma or equivalent (GED)
• Ability to multi-task.

Preferred Qualifications:
• Experience working in a call center
• Healthcare and/or insurance industry experience
• Medicare knowledge
• Experience supporting a sales team or working with sales representatives
• Experience navigating a computer while on the phone

Physical Requirements and Work Environment:
• Extended periods of sitting at a compute
• Use of hands/fingers across keyboard or mouse
• Office environment

• 8:00 AM to 4:30PM Monday- Friday (Local Time)




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Roanoke, VA
24019 USA




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