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Bilingual Customer Service Representative

TotalMed Las Vegas, NV
  • Expired: 6 days ago. Applications are no longer accepted.

Must speak Spanish and English

Hours- M-F 8-5

Day to Day Responsibilities of this Position and Description of Project: Respond to telephone or written correspondence inquiries from members and/or providers within established time frames utilizing current reference materials and available resources

• Provide assistance to members and/or providers regarding website registration and navigation

• Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application

• Process written customer correspondence and provide the appropriate level of timely follow up

• May coordinate member transportation and make referrals to other departments as appropriate

• Maintain performance and quality standards based on established call center metrics including turn-around times



Las Vegas, NV