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Bilingual Customer Service Representative

TotalMed Tempe, AZ
  • Posted: 12 days ago
  • $16 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

We are looking for a customer-oriented service representative that will act as a liaison between our health plan and our members or providers. A summary of the job is to answer inbound calls from our contracted internal/external health plans. You will be providing member services and creating charts, verifying eligibility, and handling calls to the nurse for triaging if a member is experiencing medical symptoms.

Responsibilities:

  • Respond to telephone or written correspondence inquiries from members and/or providers within established time frames utilizing current reference materials and available resources
  • Provide assistance to members and/or providers regarding website registration and navigation
  • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
  • Process written customer correspondence and provide the appropriate level of timely follow up
  • May coordinate member transportation and make referrals to other departments as appropriate

Requirements:

  • Bilingual in English & Spanish
  • 2+ years of call center experience
  • high school diploma or equivalent

Hours: Monday-Friday

Locations: Tempe, AZ

Start: ASAP

To set up a phone interview with me, please access my personal calendar directly below:

https://calendly.com/cebert-1/lets-chat

TotalMed

Address

Tempe, AZ
USA

Website

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