"We are in urgent need of Customer Service Representative for a well-known being the largest Medicaid Managed Care Organization in the country, also the largest carrier in the Health Insurance Marketplace and a national leader in managing long-term services and support"
Facility – Health Insurance
Address – Rancho Cordova, CA 95670
Pay -- $15.50/hour (Weekly pay)
Hours – Mon-Fri 8am-5pm (Full Time)
Terms –Contract only through Feb 2020, possibility of extension.
*High School Diploma or higher
*2+ years of Healthcare Call Center Experience
• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.