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Customer Service Representative (Call Center/Healthcare)

TotalMed Staffing Inc. Jacksonville, FL
  • Expired: over a month ago. Applications are no longer accepted.

Contract:11/11/2019 to 02/28/2020 (with a possibility to be permanent or contract extension)
Hours: Monday to Friday 8:00 AM TO 5:00 PM

Job Description
Customer Service Representative work under direct supervision in a call center environment, and are responsible for responding in a timely, professional and courteous manner to all customer inquiries. This includes member and/or provider phone calls or correspondence regarding benefit, eligibility or customer issues. Follows internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures.

Required Skills
• Minimum 1 year experience taking in bound/out bound customer calls.
•1 year prior claims and or customer service experience preferred.
•Prior experience in the healthcare or managed care industry preferred.
•Minimum 45 wpm typing skill preferred.
•Excellent judgement and decision making skills in dealing with customer complaints and sensitive requests required.
•Ability to use PC applications in a MS Windows based.
•High School Diploma or GED required.

TotalMed Staffing Inc.

Why Work Here?

Best of Staffing award for providing remarkable service to their talent!

In the rapidly-changing, highly regulated industry that is healthcare, you need a medical staffing partner who works for you. Enter TotalMed. We’re an award-winning medical staffing agency delivering flexible healthcare staffing solutions no matter how complex your needs. But even more than that, we’re a team who really cares. Our end goal is to achieve quality patient care while enhancing your employee morale. If you’re a healthcare professional in either clinical or non-clinical healthcare, our recruiters can help you navigate the sea of healthcare jobs, uncovering your ideal career path. Or, if you’re faced with open positions and short-staffed projects in either business care or patient care, TotalMed can provide customized medical staffing solutions to fulfill your hiring requirements.


Jacksonville, FL