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Customer Service Representative (Call Center)

TotalMed Staffing Inc. Los Angeles, CA

  • Expired: 29 days ago. Applications are no longer accepted.
Job Description

Position Title – Customer Service Rep_
Address – Woodland Hills-21271 Burbank Blvd - Will start in the office for the first week then return home
Pay -- $16
Start date – 5.10.2021
Hours: Training hours are 8am-4:30pm M-F. Training is approximately 5-6 weeks. Must be available for some Saturday trainings. Hours after training will be anywhere between 9:30-6pm M-F.

Required:
• Call Center exp- 6 months to 1 year
• High speed internet
• Quiet workspace at home to take calls
• GOOD ATTENDANCE
• Bilingual Spanish preferred
• Must pass knowledge check(s) during training- 3 attempts. After third failed attempt, we will terminate.

Position Purpose:
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both

Responsibilities
• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Company Description
In the rapidly-changing, highly regulated industry that is healthcare, you need a medical staffing partner who works for you.

Enter TotalMed. We’re an award-winning medical staffing agency delivering flexible healthcare staffing solutions no matter how complex your needs. But even more than that, we’re a team who really cares. Our end goal is to achieve quality patient care while enhancing your employee morale.

If you’re a healthcare professional in either clinical or non-clinical healthcare, our recruiters can help you navigate the sea of healthcare jobs, uncovering your ideal career path.

Or, if you’re faced with open positions and short-staffed projects in either business care or patient care, TotalMed can provide customized medical staffing solutions to fulfill your hiring requirements.

TotalMed Staffing Inc.

Why Work Here?
Best of Staffing award for providing remarkable service to their talent!

In the rapidly-changing, highly regulated industry that is healthcare, you need a medical staffing partner who works for you. Enter TotalMed. We’re an award-winning medical staffing agency delivering flexible healthcare staffing solutions no matter how complex your needs. But even more than that, we’re a team who really cares. Our end goal is to achieve quality patient care while enhancing your employee morale. If you’re a healthcare professional in either clinical or non-clinical healthcare, our recruiters can help you navigate the sea of healthcare jobs, uncovering your ideal career path. Or, if you’re faced with open positions and short-staffed projects in either business care or patient care, TotalMed can provide customized medical staffing solutions to fulfill your hiring requirements.

Address

Los Angeles, CA
91367 USA

Industry

Business

Website

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