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CSR Call Center

TotalMed Staffing Inc.
Orlando, FL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Work Location (Office/Remote) - Orlando, FL 
Pay Rate/ Target GPM – 15.50 
Start date – ASAP
Hours – M-F 11:30 am to 8:00 pm EST.
Vaccine Requirement – Must be vaccinated 

Required Experience: 
Referral processing skills
Critical Thinking skills
Multitasking
Able to follow instructions with little to no guidance
Active listening skills
Strong Customer service skills
Call center experience
Adaptable to change
Effective Communication
Can work independently
Problem Solving skills


Notes From The Manager

Walk me through the day to day responsibilities of this the role and a description of the project (Outside of Workday JD):
•    Reach out to all new patients and introduce them to services and products via telephone
•    Respond to incoming calls and answer any related questions
•    Maintain patient census and reach out to patients prior to them needing their medications
•    Ascertain from the patient all of their supply needs and review medication inventory
•    Offer any additional support or assistance, such as consultations with pharmacists and classes
•    Maintain statements and inform patients of co-pays and past due amounts
•    Process payments in the form of credit card transactions
•    Schedule delivery of medication after all patient needs are addressed
•    Document all related communications with pharmacy personnel, patients, physicians, nursing agencies and other related individuals
•    Provide technical support to physicians, nurses, and patients
•    Assist and maintain all related pharmacy records (prescription logs, care plans, medication profiles, and any other related files) as determined by the pharmacist
•    Perform various related tasks as determined by management or the State Board of Pharmacy or Joint Commission

Describe the performance expectations/metrics for this individual and their team:
•    Must maintain satisfactory attendance record
•    Achieve 82% or higher for overall productivity
•    Produce 90% or higher on call calibrations
•    Produce 90% or higher daily for adherence
•    Perform a daily minimum of 9 calls per hour on average
•    Maintain less than 1% or 4 errors in a month
Tell me about what their first day looks like:
•    The ideal candidates first day will be in training, where the agent will be in a live virtual training session with trainers and subject matter experts learning company policies and procedure as well as pharmacy referral processes over the course of 4 weeks. On the agents first day in the live production environment, they will receive hands on assistance from their direct people leader on navigating the system and fully understanding the referral process.

Company Description
In the rapidly-changing, highly regulated industry that is healthcare, you need a medical staffing partner who works for you.

Enter TotalMed. We’re an award-winning medical staffing agency delivering flexible healthcare staffing solutions no matter how complex your needs. But even more than that, we’re a team who really cares. Our end goal is to achieve quality patient care while enhancing your employee morale.

If you’re a healthcare professional in either clinical or non-clinical healthcare, our recruiters can help you navigate the sea of healthcare jobs, uncovering your ideal career path.

Or, if you’re faced with open positions and short-staffed projects in either business care or patient care, TotalMed can provide customized medical staffing solutions to fulfill your hiring requirements.

TotalMed Staffing Inc.

Why Work Here?
Best of Staffing award for providing remarkable service to their talent!

In the rapidly-changing, highly regulated industry that is healthcare, you need a medical staffing partner who works for you. Enter TotalMed. We’re an award-winning medical staffing agency delivering flexible healthcare staffing solutions no matter how complex your needs. But even more than that, we’re a team who really cares. Our end goal is to achieve quality patient care while enhancing your employee morale. If you’re a healthcare professional in either clinical or non-clinical healthcare, our recruiters can help you navigate the sea of healthcare jobs, uncovering your ideal career path. Or, if you’re faced with open positions and short-staffed projects in either business care or patient care, TotalMed can provide customized medical staffing solutions to fulfill your hiring requirements.

Address

Orlando, FL
USA

Industry

Business

Website

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