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Bilingual Call Center Representative (Spanish)

TotalMed Staffing Inc. Tempe, AZ
  • Expired: 25 days ago. Applications are no longer accepted.

Required:
Must be bilingual (will have to take a bilingual test after offer) (Spanish)
2+ years of call center experience

Summary
Answer inbound calls from our contracted internal/external health plans. Provide basic member services and/or create chart, check eligibility and get call to the nurse for triage if member is experiencing medical symptoms and is requesting a nurse

Job Responsibilities:

Respond to telephone or written correspondence inquiries from members and/or providers within established time frames utilizing current reference materials and available resources
Provide assistance to members and/or providers regarding website registration and navigation
Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
Process written customer correspondence and provide the appropriate level of timely follow up
May coordinate member transportation and make referrals to other departments as appropriate
Maintain performance and quality standards based on established call center metrics including turn-around times
Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment
Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction

TotalMed Staffing Inc.

Why Work Here?

Best of Staffing award for providing remarkable service to their talent!

In the rapidly-changing, highly regulated industry that is healthcare, you need a medical staffing partner who works for you. Enter TotalMed. We’re an award-winning medical staffing agency delivering flexible healthcare staffing solutions no matter how complex your needs. But even more than that, we’re a team who really cares. Our end goal is to achieve quality patient care while enhancing your employee morale. If you’re a healthcare professional in either clinical or non-clinical healthcare, our recruiters can help you navigate the sea of healthcare jobs, uncovering your ideal career path. Or, if you’re faced with open positions and short-staffed projects in either business care or patient care, TotalMed can provide customized medical staffing solutions to fulfill your hiring requirements.

Address

1850 W. Rio Salado Pkwy - Ste 201 Tempe, AZ 85281
Tempe, AZ
USA

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