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Healthcare Customer Service Representative

TotalMed Professional Cypress, CA
  • Expired: 28 days ago. Applications are no longer accepted.
Job Description

                                                                                    ---REMOTE UNTIL JAN 2021---

Pay: $17.50

Job Type: Contract to Hire

Start: ASAP

Responsibilities:

  • The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.
  • Customer service agents may be inbound, outbound or a combination of both.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Requirements:

  • 2 years of healthcare call center experience
  • High school diploma or higher

TotalMed Professional

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Cypress, CA
90630 USA

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