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Customer Service Representative Bilingual

TotalMed Professional Tempe, AZ
  • Expired: 9 days ago. Applications are no longer accepted.

Hours – 24/7 call center – reps will have the opportunity to pick a shift but will likely be late afternoon or overnight so there has to be flexibility – will be able to work either 10 hour shifts or 8 hour shifts

Required:

  • Must be bilingual (will have to take a bilingual test after offer)
  • Must be able to be flexible on the hours as it is a 24/7 call center
  • Some healthcare experience is desired
  • High School Education

Summary

Answer inbound calls from our contracted internal/external health plans. Provide basic member services and/or create chart, check eligibility and get call to the nurse for triage if member is experiencing medical symptoms and is requesting a nurse

Job Responsibilities:

  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

TotalMed Professional

Address

W Rio Salado Pkwy Tempe, AZ
Tempe, AZ
USA

Website