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Bilingual Customer Service Representative (Spanish and English)

TotalMed Professional Tempe, AZ
  • Expired: 8 days ago. Applications are no longer accepted.

Pay: $16/hr

Start Date April 13th

Training 3 weeks long (8-5pm)

Opportunity to pick shift, but most likely 3rd shift or overnight (8 hour shifts and 2 days off OR 10 hour shifts and 3 days off)

Contract- Minimum 3 months

BILINGUAL A MUST (spanish and english), test will be administered after offer.

Answer inbound calls from our contracted internal/external health plans. Provide basic member services and/or create chart, check eligibility and get call to the nurse for triage if member is experiencing medical symptoms and is requesting a nurse

Job Responsibilities:

  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

TotalMed Professional

Address

Tempe, AZ
USA

Website