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Tier II NOC Analyst

Total Networks Incorporated Ashburn, VA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Summary The NOC Tier 2 Analyst will be responsible for monitoring network services and responding to events and alarm, supporting the incident management process, including defining the impact, properly escalating, and resolving incidents. In addition, the Tier 2 Analyst will support service and change requests for a highly critical and dynamic WAN/LAN/MAN. The Tier 2 Analyst will plan and execute IOS upgrades to NW devices. The NOC operates 24/7/365, the NOC will be staffed with shift schedules and the candidate will a member of a team working one of those shifts. The NOC will collectively work to maintain the Network to meet performance and stability goals allowing our customer to meet our business needs.

Candidate must have F5 experience.

Candidate must demonstrate a working understanding of the OSi model Layers 1-3. In addition, possess a working knowledge of TCP/IP and the functions of NW technologies. Candidate must possess a working understanding of NW security devices, IPSec VPNs, TCP/IP, Routing, Switching, VRF, VLANS, Bandwidth Utilization, and Load Balancers.

Candidate must be capable to setup tools and capture, mine and interpret data from Wireshark, Syslog, Netscout, and SteelCentral to maintain and restore overall network health.

Candidate must have demonstrable experience in four or more of the following areas:

Troubleshooting, upgrading, and implementing Cisco Switches and Routers

Troubleshooting, upgrading, and implementing Juniper Switches and Routers

Troubleshooting, upgrading, and implementing F5 devices.

Troubleshooting and writing FW rules, NATs, and IPSec communications

Managing, auditing and deploying NW device configurations via HPNA.

Using Infoblox to assign, unallocated, and modify IPs and Subnets.

Using TACACS to add devices, create and manage access structures and accounts, and run reports

Using Remedy and Atrium software from BMC to in a NOC setting

Candidate must demonstrate understanding of Incident, Change, Problem and Request management practices. Having ITIL V3 Fundamental certification a plus.

The individual will work with multiple teams to resolve incidents in the production systems. The individual must possess interpersonal and relationship skills necessary to work with a diverse team of users, engineers, service desk, and technical support members with diverse backgrounds. Ability to multi-task and manage multiple priorities while working independently will also be required.

The individual will have the discipline to follow processes and adhere to standards.

Minimum 4-6 supporting Routing/Switching/FW/Load balancing systems.

High School graduate required

Associate or equivalent work experience required. Bachelors in Computer related field preferred.

ITIL Fundamental certification a plus

Cisco Certified Network Associate (CCNA) highly desired

Security certifications (CISSP, Security+ as examples) preferred

Company Description
Awesome company to work for. We serve many many many clients Federal, State & Local government and Commercial clients.

Total Networks Incorporated

Awesome company to work for. We serve many many many clients Federal, State & Local government and Commercial clients.


Ashburn, VA
20149 USA



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