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IT Help Desk/ User Support Specialist

Total Medical Staffing Smithfield ,RI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Position: IS Technician – Helpdesk
Location: Smithfield RI 02917
Hours: Training hours are 8:00AM - 4:30PM Mon - Fri
7:00AM - 3:30PM
8:00AM - 4:30PM
9:30AM - 6:00PM
11:00AM - 7:30PM
2:00PM - 10:30PM

Position Summary: This entry level position requires the prompt technical responses to questions from store and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for store and Point of Sale systems, hardware, Repairs and Maintenance and Minute Clinic. This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system. The primary role of this position is to take live trouble-shooting calls daily 100% of the time.


  • A minimum of 6 months related work experience required, ideally in a call center, technical or customer service related role
  • 1 to 2 years experience working in a service oriented call center,
  • Associate or Technical degree preferred, High School Diploma or GED required
  • Must demonstrate analytical, problem solving and interpersonal skills Must have excellent Customer Service skills
  • Must have competent PC skills, Particularly in Excel and Access
  • Must have excellent verbal and listening communication skills
  • Must have excellent writing skills
  • Able to work in a flexible 24/7 work environment, preferred.

Education: high school or GED required

Total Medical Staffing

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Smithfield, RI