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Healthcare Call Center Representative (K)

Total Medical Staffing Green Bay, WI
  • Expired: 27 days ago. Applications are no longer accepted.

Total Medical Staffing has been engaged to identify a Customer Service Representative

Position: Customer Service
Pay: $15/hour
Contract: 03/23/2020 Contract to Permanent
Location: Green Bay, WI 54344
Hours: Monday-Friday 8:00-5:00

Job Summary:

Our client's Clinical Care Services department is seeking a Clinical Guidance Specialist for our call center to directly respond to questions, handle issues and provide guidance to both internal and external customers.
Candidate will contribute to the success of Humana’s business strategy by collecting broad based information and gathering resources and data in order to arm the team with the tools necessary to enhance consumer engagement, choice, and trust. If you thrive in a fast paced, metric driven work environment and enjoy working with people, this may be the role for you.
• Take inbound calls to engage members and/or providers to verify clinical information
• Handle customer inquiries both telephonically and by fax
• Document all call information according to standard operating procedures and attach clinical information when necessary
• Identify and escalate issues

Role Essentials
• High School Diploma or equivalent
• Ability to multitask within several computer systems while on the phone
• Aptitude for quickly learning and navigating new technology systems and applications
• Excellent oral communication skills
• Must have basic computer skills/typing ability
• Proficiency in Microsoft Office applications, including Word and Excel

Total Medical Staffing

Why Work Here?

We’re an award-winning medical staffing agency delivering flexible healthcare staffing solutions.

In the rapidly-changing, highly regulated industry that is healthcare, you need a medical staffing partner who works for you. Enter TotalMed. We’re an award-winning medical staffing agency delivering flexible healthcare staffing solutions no matter how complex your needs. But even more than that, we’re a team who really cares. Our end goal is to achieve quality patient care while enhancing your employee morale. If you’re a healthcare professional in either clinical or non-clinical healthcare, our recruiters can help you navigate the sea of healthcare jobs, uncovering your ideal career path. Or, if you’re faced with open positions and short-staffed projects in either business care or patient care, TotalMed can provide customized medical staffing solutions to fulfill your hiring requirements.


Green Bay, WI