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Customer Service Representative / Healthcare

Total Medical Staffing Philadelphia, PA
  • Expired: over a month ago. Applications are no longer accepted.

Client: AmeriHealth
Position: Customer Service Representative
Pay Rate: $15-16/hr

contract: 7/22/2019-12/31/19
Location: 2 International Plaza, 291 and Tinicum Island Road, Philadelphia, PA
Hours: M-F 8-5pm

Job Description:
Customer Service Representative work under direct supervision in a call center environment, and are responsible for responding in a timely, professional and courteous manner to all customer inquiries. This includes member and/or provider phone calls or correspondence regarding benefit, eligibility or customer issues. Follows internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures.

• Minimum 1 year experience taking in bound/out bound customer calls.
• 1 year prior claims and or customer service experience preferred.
• Prior experience in the healthcare or managed care industry preferred.
• Minimum 45 wpm typing skill preferred.
• Excellent judgement and decision making skills in dealing with customer complaints and sensitive requests required.
• Ability to use PC applications in a MS Windows based.

Note: AmeriHealth will being opening up 46 Customer Service Positions in Philadelphia with a target start date of 7/22. Interview will not be held, the positions will be offered based on resumes and comments.
Cert/Spec: Customer Service/Customer Service

Total Medical Staffing

In the rapidly-changing, highly regulated industry that is healthcare, you need a medical staffing partner who works for you. Enter TotalMed. We’re an award-winning medical staffing agency delivering flexible healthcare staffing solutions no matter how complex your needs. But even more than that, we’re a team who really cares. Our end goal is to achieve quality patient care while enhancing your employee morale. If you’re a healthcare professional in either clinical or non-clinical healthcare, our recruiters can help you navigate the sea of healthcare jobs, uncovering your ideal career path. Or, if you’re faced with open positions and short-staffed projects in either business care or patient care, TotalMed can provide customized medical staffing solutions to fulfill your hiring requirements.


2 International Plaza, 291 and Tinicum Island Road, Philadelphia, PA
Philadelphia, PA