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Customer Service Rep / Call Center / Clerk / Administrative

Total Medical Staffing Orlando, FL
  • Expired: over a month ago. Applications are no longer accepted.

lient: Acaria (Sunshine- Centene)
Title: Customer Service Rep
Location: 8427 South Park Cir, Ste 400 Orlando, FL 32819
Contract: 3 months to hire
Hours: Monday-Friday 8:00am - 5:00pm
Pay: $13

Summary: The main function of a call center/customer service
specialist is to interact with customers to provide information in
response to inquiries about products and services and to handle and
resolve complaints. A typical customer service specialist is
responsible for determining the client’s issue, offer possible
solutions or providing follow-up as needed. Customer service agents
may be inbound, outbound or a combination of both.

Job Responsibilities: Resolve customers’ service or billing complaints
by performing activities such as exchanging merchandise, refunding
money, and adjusting bills. Contact customers to respond to inquiries
or to notify them of claim investigation results and any planned
adjustments. Refer unresolved customer grievances to designated
departments for further investigation. Keep records of customer
interactions and transactions, recording details of inquiries,
complaints, and comments, as well as actions taken.

Skills: Verbal and written communication skills, attention to detail,
customer service skills and interpersonal skills. Ability to work
independently and manage one’s time. Ability to accurately document
and record customer/client information. Previous experience with
computer applications, such as MS Outlook or data entry

Total Medical Staffing

In the rapidly-changing, highly regulated industry that is healthcare, you need a medical staffing partner who works for you. Enter TotalMed. We’re an award-winning medical staffing agency delivering flexible healthcare staffing solutions no matter how complex your needs. But even more than that, we’re a team who really cares. Our end goal is to achieve quality patient care while enhancing your employee morale. If you’re a healthcare professional in either clinical or non-clinical healthcare, our recruiters can help you navigate the sea of healthcare jobs, uncovering your ideal career path. Or, if you’re faced with open positions and short-staffed projects in either business care or patient care, TotalMed can provide customized medical staffing solutions to fulfill your hiring requirements.

Address

8427 South Park Cir, Ste 400 Orlando, FL 32819
Orlando, FL
32819 USA

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