Position: Bi-lingual Customer Service Representative
Contract: 12/02/2019--contract to hire
Location: 500 W Main St Louisville, KY 40202
Hours: Monday through Friday, 8:00 am TO 4:30 pm, 8:30 am TO 5:00 pm, 9:30 am TO 6:00 pm
Dress Code: Business Casual
Notes: Scheduling blitz interviews for the week of 11.11.19 and 11.18.19.
LONG TERM TEMPORARY OPPORTUNITY WITH THE POTENTIAL FOR PERM BASED ON CANDIDATE PERFORMANCE AND ATTENDANCE. AHCA SCREENINGS NOT REQUIRED.
IN PERSON INTERVIEWS WILL BE CONDUCTED ALONG WITH REQUIRED LANGUAGE TEST. PLEASE NOTE THAT ONLY ENGLISH/SPANISH SPEAKING CANDIDATES ARE NEEDED. MUST SPEAK, READ AND WRITE FLUENTLY IN BOTH. PLEASE PREPARE YOUR CANDIDATES THAT THEY MAY BE ASKED TO STAY ON SITE FOR AN ADDITIONAL 30-60 MINUTES AFTER THEIR INTERVIEW TO THE LANGUAGE TEST
The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 performs basic administrative, clerical, operational, customer support, and computational tasks. Typically works on routine and patterned assignments.
• The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members.
• Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
• Escalates unresolved and pending customer grievances.
• Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
o High School Diploma or equivalent
o 2 years of customer service experience
o Strong customer service orientation
o Strong attention to detail
o Strong typing and computer navigation skills
o Previous inbound call center or related customer service experience
o Capacity to multi-task, including use of multiple computer applications simultaneously
o Effective verbal and listening communication skills
***Fluency in Spanish required***