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Customer Service Representative

Total Comfort Solutions LLC
Walla Walla, WA
  • Posted: over a month ago
  • Full-Time
Job Description

Total Comfort Solutions is looking for a Customer Service Representative to join our team in our Walla Walla, WA office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.


The ideal candidate has a customer-first mindset and aims to deliver high quality service in every customer interaction.

Responsibilities:

  • Manage inbound customer communications - Answer incoming calls, emails, and web forms to address customer questions, requests, and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date, and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

  • 1-2 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above-and-beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system (Service Titan) a plus

Total Comfort Solutions is a family-owned heating, air conditioning, and plumbing company located in beautiful Walla Walla, Washington. At TCS we treat our team members just like family. We believe in the golden rule: our people are what make us great.

At Total Comfort Solutions we are guided by our core values of effective communication, excellent customer service, being trustworthy and reliable, and demonstrating commitment to the team. Our culture is very important to us and we strive to make this the best place to work.

Our employees enjoy a work culture that promotes communication sharing across departments in an open and honest work place. Company activities include BBQ's, camping trips, and celebrating our wins.

Compensation: $17 - $20/hour dependent on experience

Benefits:

Medical, dental, and vision insurance

Retirement account (Simple IRA) with employer match

Paid holidays and vacation

Health savings account

Life insurance policy

Total Comfort Solutions is an Equal Opportunity Employer.

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Total Comfort Solutions LLC

Address

Walla Walla, WA
99362 USA

Industry

Business

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