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Bilingual Customer Service Representative

Tornado Bus Company West Memphis ,AR
  • Posted: over a month ago
  • $10 Hourly
  • Full-Time
  • Benefits: vision, dental, life_insurance, medical
Job Description

JOB SPECIFIC RESPONSIBILITIES:

  • Provide an exceptional customer experience.
  • Call customers to advice about changes or cancellations of scheduled runs.
  • Responds to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service
  • Responsible for cash management and compliance.
  • Operates cash register and/or credit card equipment.
  • Sells and processes ticket orders via telephone, internet, and over the counter.
  • Responsible for closing of the terminal including preparation of cash bank deposits, sales report, and depositing in safe box.
  • Supports marketing and promotional projects for ticketed events/promotions.
  • Maintains a professional working relationship with partnering retail agencies.
  • Completion of required documentation for transactions made with partnering retail agencies.
  • Respond to department, employee and general public matters provide information within scope of knowledge and authority or refer to appropriate staff.
  • Daily accurate reporting of tickets sold and cash collected.
  • Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required.
  • Greet visitors while following procedures in notifying employee or department the visitor/vendor is requesting to see.
  • Utilize good judgment when confronted with the resolution of both internal and external conflict.
  • Process ticket sales while assuring ticket numbers remain in consecutive order.
  • Thoroughly record all ticket transactions.
  • Process money transfer requests.
  • Thoroughly record all money transfer transactions.
  • Performs routine clerical tasks such as filing, typing, photocopying and operating other office machines
  • Other duties as assigned

Tornado Bus Company

Address

2304 North Service Rd. West Memphis
West Memphis, AR
USA

Website

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