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Bilingual English & French Customer Service Outbound - Work From Home

Topnotch Executive Staffing Ottawa ,ON
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

A major Canadian Institution is seeking Bilingual Customer Service Representatives to work from home. Working remotely, this individual is responsible for making outbound calls.

The role includes some or all of the following key responsibilities:

  • Making outbound calls to customers related to financial products
  • Sense of achievement providing excellent customer service and support in an Outbound customer contact environment
  • Fulfilling work satisfying customer expectations in a way that also complies with best practices
  • Demonstrating empathy by listening attentively to customer concerns
  • Performs customer request problem identification and follows defined procedures to resolve correctly
  • Maintaining high customer satisfaction ratings and service level agreements
  • Receives and logs internal and or external customer problem request issue and ensures proper documentation
  • Training will be provided

Basic Qualifications

  • 1 year of experience in: Customer Service Delivery/Customer Contact Services; financial aid services
  • High School Diploma
  • Call center experience a plus
  • Fluency in French
  • Be able to pass a Criminal Record Check
  • Must be a Canadian Citizen and must have lived in Canada for the past 10 years
  • Quiet setting with little to no background noise to perform calls
  • Reliable high-speed and unlimited Internet
  • Must be capable of performing independent remote work

Schedule: Monday to Friday 7:30 AM EST- 10:00 PM EST and Saturday and Sunday 7:30 AM EST – 7:00 PM EST

Duration: TBD

Start Date: ASAP

Hourly Pay Rate: $18.00 per hour

Location: Remote, working from home

Job Types: Full-time, Temporary, Contract

Company Description
About Topnotch Employment:
Being a leading provider in the recruitment industry since 1992, Topnotch Employment provides staffing services for a wide range of positions including General Labour, Warehouse, Administrative/Office, Sales/Marketing, Accounting, IT, Clerical, and Customer Service. Our professional recruiting department has provided staff for leading organizations such as IBM, the Ontario Public Service.

Topnotch Executive Staffing, a division of Topnotch Employment, specializes in Call Centre recruitment throughout the Niagara Falls region.

Topnotch Executive Staffing

Why Work Here?

A great work environment in a booming industry!

About Topnotch Employment: Being a leading provider in the recruitment industry since 1992, Topnotch Employment provides staffing services for a wide range of positions including General Labour, Warehouse, Administrative/Office, Sales/Marketing, Accounting, IT, Clerical, and Customer Service. Our professional recruiting department has provided staff for leading organizations such as IBM, the Ontario Public Service. Topnotch Executive Staffing, a division of Topnotch Employment, specializes in Call Centre recruitment throughout the Niagara Falls region.

Address

Ottawa, ON
CAN

Website